Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Anu Sharma Thakur

Anu Sharma Thakur

Hurstville

Summary

Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.

Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.

Motivated professional familiar with food service operations and ready for challenging work. Offers flexible schedule, attention to detail and ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors.

Overview

3
3
years of professional experience

Work History

Food and Beverage Attendant

Emirates Lounge
Mascot
12.2022 - Current
  • Delivered exceptional customer service in a high-traffic lounge environment.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.

Apartment Cleaner

K & P Property Services
10.2022 - 07.2023
  • Operated mechanized cleaning equipment.
  • Cleaned and sanitized apartments using industry-standard tools and supplies.
  • Organized cleaning schedules to ensure timely completion of tasks.
  • Maintained inventory of cleaning materials and restocked as necessary.

Customer Service Lead

Newtown North Indian Diner
Newtown
04.2022 - 12.2022
  • Trained new staff on menu knowledge and service standards.
  • Handled customer inquiries and resolved complaints promptly.
  • Monitored dining area for cleanliness and customer satisfaction.
  • Coordinated with kitchen staff to ensure timely food delivery.

Education

+2 - Science

ShikshaDeep Higher Secondary School
Biratnagar,Nepal
01.2020

SEE -

Namuna vidya mandir Secondary School
Biratnagar, Nepal
01.2018

Advanced Diploma - civil construction

Imperial institute of Sydney
Sydney

Bachelor of Construction Project Management

Acknowledge Education(Stotts College)
04.2001 -

Skills

  • Customer service
  • Fundamental computer knowledge
  • Good communication skill
  • Leadership skill
  • Problem solving
  • Service-focused
  • Innovative
  • Supervising capability
  • Food safety
  • Beverage knowledge
  • Team collaboration
  • Menu knowledge
  • Staff training
  • Quality assurances
  • Reliability and punctuality

Hobbies and Interests

  • Computing - I'm technically inclined and good at using technology
  • Mentoring - I work well in groups and excellent communication skills
  • Reading - I enjoy learning new things, analytical and open-minded as well

Languages

  • English
  • Nepali
  • Hindi

Timeline

Food and Beverage Attendant

Emirates Lounge
12.2022 - Current

Apartment Cleaner

K & P Property Services
10.2022 - 07.2023

Customer Service Lead

Newtown North Indian Diner
04.2022 - 12.2022

Bachelor of Construction Project Management

Acknowledge Education(Stotts College)
04.2001 -

+2 - Science

ShikshaDeep Higher Secondary School

SEE -

Namuna vidya mandir Secondary School

Advanced Diploma - civil construction

Imperial institute of Sydney
Anu Sharma Thakur