Anubhav Goel
Sydney,Australia
Summary
Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance.
Overview
13
13
years of professional experience
Work History
Desktop Support Engineer
LW Reid Pty Ltd
08.2022 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Support Specialist
Uneecops Technologies
08.2012 - 08.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Education
MCA -
M.D. University
01.2007
G-Tech (software diploma) -
Tata Infotech Limited
01.2004
Bachelor of Science -
Delhi University
01.2004
Skills
- Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
Education And Professional Development
- Certified Advanced Excel - EC ANALYTICS CONSULTING, 2020
- MCA, M.D. University, 2007
- G-Tech (software diploma), Tata Infotech Limited, 2004
- Bachelor of Science, Delhi University, 2004
Residency
Australian Permanent Resident
Languages
English
Timeline
Desktop Support Engineer
LW Reid Pty Ltd
08.2022 - Current
Support Specialist
Uneecops Technologies
08.2012 - 08.2022
G-Tech (software diploma) -
Tata Infotech Limited
Bachelor of Science -
Delhi University
MCA -
M.D. University
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