Anufesaina Lealaogata
Wulkuraka,QLD
Summary
Accomplished Claims Manager with a proven track record at Allianz Partners, enhancing customer satisfaction through expert policy interpretation and empathetic support. Skilled in critical thinking and claims processing resulting in successful international training in India to set up Allianz Partners New Zealand office. Strong minded, motivated and eager to learn and improve customer service after so many years of being on the front line.
Overview
8
8
years of professional experience
Work History
Claims Manager
Allianz Partners
03.2023 - Current
- Managed complex claims, ensuring accurate and timely resolutions through thorough investigations and negotiations.
- Travelled to overseas office in India to set up and train new colleagues.
- Increased customer satisfaction ratings by providing empathetic support and routinely updating clients on case progress.
- Collected, validated, and distributed information to employees.
Customer Service Consultant
Allianz Insurance
08.2016 - 03.2023
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
Education
High School Diploma -
Ipswich State High School
Brassall, QLD12.2015
Skills
Critical Thinking
Empathetic
Policy Interpretation
Claims Processing
Call center experience
Problem-solving abilities
Timeline
Claims Manager
Allianz Partners
03.2023 - Current
Customer Service Consultant
Allianz Insurance
08.2016 - 03.2023
High School Diploma -
Ipswich State High School
Similar Profiles
Andy KamaliAndy Kamali
Emergency Assistance at Allianz PartnersEmergency Assistance at Allianz Partners
Daniela Ivette Ramírez SosaDaniela Ivette Ramírez Sosa
Bilingual Call Center Agent at Allianz PartnersBilingual Call Center Agent at Allianz Partners
Namrata JhaNamrata Jha
Process Associate at Allianz PartnersProcess Associate at Allianz Partners