Anuja Pokharel
Kingston,Australia
Summary
Student of Early Childhood Education with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
6
6
years of professional experience
Work History
Office Manager
Supabarn Supermarkets
03.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Private Home Tutor
High School Students
01.2019 - Current
- Facilitated active learning by incorporating real-world examples into lessons whenever possible, making content more relatable and relevant.
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Assessed student progress regularly through quizzes, exams, and informal evaluations, ensuring continuous improvement in understanding of subject matter.
ICT Intern
Buzzketing Pty Ltd.
12.2021 - 03.2022
- Developed customized reports in response to data analysis request from the vendors, internal/external partners and management
- Established high speed network and secure Internet connectivity with servers and onsite printers
- Inventoried whole business information technology equipment, and documented locations and who had particular equipment
- Operated helpdesk that supports thousands of remote associates, and image/configure all computer equipment to support them
- Trained users in the use of new software applications and helped customer with hardware and peripherals
- Checked the computers and equipment; troubleshot and solved the network, software and hardware problems
Customer Service Supervisor
Harris Farm Markets
03.2019 - 03.2021
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
- Strategizing and monitoring the daily activities of customer service operations
- Assisting customer service staff with duties where required
- Training staff in areas of customer service and company policies
- Managing cashier coverage and customer flow to ensure proficient customer service
- Monitoring and authenticating returns, exchanges, and voids
- Investigating and solving customer service complaints
- Maintaining documentation pertaining to customer service department activities
- Performing additional duties where needed
- Performed and documented banking related documents and prepared reports
- Accepting price changes and making tickets for products
High School Tutor - Math and Science
Vietnamese Community in Australia
08.2018 - 11.2018
- Research or recommend textbooks, software, equipment, or other learning materials to complement tutoring
- Participate in training and development sessions to improve tutoring practices or learn new tutoring techniques
- Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments
- Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
- Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals
- Maintain records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records
- Communicate students' progress to students, parents or teachers in written progress reports, in person, by phone, or by email
Education
Graduate Diploma - Early Childhood Education
Excelsia College
Macquarie Park, New South Wales07.2025
Masters - Business Information System
Torrens University
01.2020
Masters - Physics
Tribhuwan University
01.2013
Bachelor - Physics
Tribhuwan University
01.2010
Higher Secondary Education -
St. Josephs Higher Secondary School
01.2007
Skills
- Team building and leadership
- Critical thinking
- Microsoft SQL server
- Data analysis and database design
- Strong foundation and experience with probability and statistics
- Data visualization
- Conflict resolution
- High understanding of mathematics and statistics
- Data handling
- Advanced research skills
References
- Mr. Mujeeb Alami, Area Manager, Harris Farm Markets, Bondi, 0413359087
- Mr. Shiva Ram Panth, Store Manager, Harris Farm Markets, Bondi, 0422466934
- Ms. Tran Nguyen, Office Manager, Vietnamese community in Australia, Darra, QLD, 0424193853
- Mrs. Nahid Hadi, In-home child care educator, 0411452331
- Mr. Andrew Barnett, Store Manager, Supabarn Supermarkets, Kingston, ACT, 0497113470
Timeline
ICT Intern
Buzzketing Pty Ltd.
12.2021 - 03.2022
Office Manager
Supabarn Supermarkets
03.2021 - Current
Customer Service Supervisor
Harris Farm Markets
03.2019 - 03.2021
Private Home Tutor
High School Students
01.2019 - Current
High School Tutor - Math and Science
Vietnamese Community in Australia
08.2018 - 11.2018
Masters - Business Information System
Torrens University
Masters - Physics
Tribhuwan University
Bachelor - Physics
Tribhuwan University
Higher Secondary Education -
St. Josephs Higher Secondary School
Graduate Diploma - Early Childhood Education
Excelsia College
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