ANUP RAJ PAUDEL
Granville,NSW
Summary
A results-oriented professional with a solid background in cybersecurity and a Bachelor's degree in networking. Demonstrated proficiency in problem-solving, network administration, and rapid learning, in addition to practical experience in passenger services. Adept at increasing operational effectiveness and customer satisfaction, with a track record of success in conflict resolution, client relationship management, and communication. adept in working well in teams and adjusting to changing circumstances. Devoted to producing top-notch outcomes in fast-paced, technical, and customer-focused professions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Officer
Star Aviation Services
03.2022 - Current
- Liaised with customs officials to facilitate smooth entry of passengers into the country after international flights.
- Collaborated with airline staff to maintain flight schedules and minimize delays for passengers.
- Maintained safety of all passengers during boarding and disembarkation processes, reducing potential risks or incidents.
Network Analyst Intern
Career DC
01.2024 - 07.2024
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Reduced downtime with proactive monitoring of system performance and prompt issue resolution.
- Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
- Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary.
Education
Bachelor of Networking - Major in Cybersecurity
MELBOURNE INSTITUTE OF TECHNOLOGY
07.2024
Skills
- Networking and cybersecurity
- Communication skills
- Quick learner
- Multitasking attitude
- Office 365
- Network troubleshooting
- Remote support
- Incident management
- System administration
- End user support
Websites
Certification
- Introduction to cybersecurity, CISCO
- Education counseling, PIER
Languages
English
Nepali
Hindi
Awardsactivities
Most Innovative Project of the Networking, MIT, 11/01/21, 07/31/24
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Blockchain Technology and Cryptocurrency
- Education Counselling
- Had a "ready to help" attitude
Timeline
Network Analyst Intern
Career DC
01.2024 - 07.2024
Passenger Service Officer
Star Aviation Services
03.2022 - Current
- Introduction to cybersecurity, CISCO
- Education counseling, PIER
Bachelor of Networking - Major in Cybersecurity
MELBOURNE INSTITUTE OF TECHNOLOGY
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