Anurag Dhakal
Sydney,NSW
Summary
Driven professional with a proven track record in customer service and kitchen efficiency, notably at Eastbank Cafe Bar Pizzeria. Excelled in enhancing client retention and streamlining operations, demonstrating exceptional communication and time management skills. Achieved significant improvements in customer satisfaction and operational productivity through teamwork and culinary expertise. Strong multitasking skills, attention to detail, and a team-oriented approach contribute to seamless operations and satisfied customers. Adept at handling customer inquiries, preparing diverse menu items, and supporting kitchen staff to ensure timely and quality service.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
Eastbank Cafe Bar Pizerrai
Sydney, NSW, Circular Quay
04.2023 - 11.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Customer Service
QE Foodstores
Sydney, NSW
01.2024 - 05.2024
- Increased client retention by providing superior customer service.
- Managed high call volume while maintaining exemplary customer service standards.
- Provided expert customer service and technical support to clients.
- Evaluated data to identify trends and determine customer service needs.
Cleaning Assistant
Commando51
Sydney, Wynyard
01.2024 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
Kitchen Prep Cook
Eastbank Cafe And Bar Pizerria
Sydney, Circular Quay
10.2022 - 03.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Education
Bachelor's - Bachelor Of Business Information Systems
Australian Institute Of Higher Education
Sydney, NSW06.2025
Skills
- Customer Service
- Cash Handling
- Communication Skills
- Management Skills
- Kitchen cleaning
- Cash Handling
- Reception Management
- Teamwork
- Interpersonal Skills
- Culinary Skills
- Time Management
Reading, Cooking, Art, Music
Reading is a wonderful hobby that expands my knowledge, improves my language skills, and boosts imagination. It’s also a fantastic way to relax and escape into different worlds. Engaging in art can be incredibly therapeutic and fulfilling. It’s a fantastic way to express my emotions, ideas, and creativity. Music is a universal language that can uplift anyone's mood, inspire creativity, and provide a great form of entertainment. And lastly, Cooking just allows me to create delicious meals, experiment with flavors, and enjoy the process of preparing food.
Languages
English
Full Professional
Timeline
Customer Service
QE Foodstores
01.2024 - 05.2024
Cleaning Assistant
Commando51
01.2024 - Current
Food and Beverage Attendant
Eastbank Cafe Bar Pizerrai
04.2023 - 11.2023
Kitchen Prep Cook
Eastbank Cafe And Bar Pizerria
10.2022 - 03.2023
Bachelor's - Bachelor Of Business Information Systems
Australian Institute Of Higher Education