Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic

Anusha Thapa

Sydney,NSW

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Diligent Customer Service with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with and adaptable to new processes and procedures.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Angel Brows and skincare
Rouse Hill, NSW
09.2023 - Current
  • Welcomed customers, offering assistance to help find store items.
  • Resolved customer complaints in a professional manner.
  • Answered customers' questions and provided information on store procedures or policies.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Assisted customers with locating merchandise within the store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated cash registers to process payments for goods and services.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Room Attendant

Meriton Suites
Sydney, NSW
05.2023 - Current
  • Cleaned guest rooms to meet company and departmental standards
  • Changed and replenished bed linens, towels, and guest amenities
  • Responded promptly to special guest requests, delivering exceptional service and experience
  • Cleaned bathrooms and wiped down high-touch surfaces with appropriate solutions
  • Ensured all linens were properly laundered, folded, stored, and replaced according to hotel standards
  • Assisted with resolving any complaints from guests regarding housekeeping services provided
  • Updated room status and completed requisite departmental paperwork
  • Notified housekeeping office of repairs needed in guest rooms.

Carer

Advantaged Care
Sutherland, NSW
06.2023 - 11.2024
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Assisted with meal planning to meet nutritional plans.
  • Recorded client status progress and challenges in logbooks and reports.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Contributed to case reviews of client status and progress.
  • Organized recreational activities to promote physical and mental wellbeing of the clients.

Cleaner

Parramatta Square
Parramatta, Nsw
07.2023 - 10.2024
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Notified managers of repair needs or additions to building operating systems.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Customer Service Representative

Ruse bar and Brasserie
Parramatta, NSW
05.2023 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

BBA -

Australia Catholic University
North Sydney

Skills

  • Hospitality Management
  • Linens and ToiletriesCleaning Bathrooms
  • Service Quality
  • Hospitality Environments
  • Check Processing
  • Customer Service
  • Order Coordination
  • Team Support and Collaboration
  • Cash Handling
  • Payment Collection
  • Customer Complaint Resolution
  • Cash Management
  • Positive and Professional
  • Customer Satisfaction
  • Customer Inquiries

Personal Information

Title: Room Attendant

References

Sumina Poudel

Languages

English
Professional
Nepali
Native/ Bilingual
Hindi
Limited

Timeline

Customer Service Cashier

Angel Brows and skincare
09.2023 - Current

Cleaner

Parramatta Square
07.2023 - 10.2024

Carer

Advantaged Care
06.2023 - 11.2024

Customer Service Representative

Ruse bar and Brasserie
05.2023 - 09.2024

Room Attendant

Meriton Suites
05.2023 - Current

BBA -

Australia Catholic University

Similar Profiles

CREATE PROFILE
Anusha Thapa