Anusha Tiwari
Homebush,NSW
Summary
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Resturant Hostess
Pacific Hunter Group Pvt Ltd.
07.2022 - 05.2023
- Greeted up to 100 guests per shift creating welcoming environment and increasing customer loyalty.
- Enhanced customer experience by selecting seating to optimize service and customer preferences.
- Applied problem-solving skills to resolve customer inquiries and disputed, and escalate using appropriate channels when necessary.
- Meet and exceeded daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Nursing
Western Sydney University
03.2023
Skills
- Customer Satisfaction
- Customer Retention
- Employee Presentations
- Teamwork and Collaboration
- Adaptability
- Time management
- Communication and problem-solving
- Empathy and compassionate
Languages
- English
- Nepali
- Hindi
Reference
- Smita Pokharel
- Email and Phone number: pokharelsmita94@gmail.com / 0450727246
Timeline
Resturant Hostess
Pacific Hunter Group Pvt Ltd.
07.2022 - 05.2023
Bachelor of Nursing
Western Sydney University
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