ANYA BROOKE
Byron Bay,NSW
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Hardworking and passionate with strong organizational skills.
I am a very friendly and enthusiastic person who strives to achieve my very best in everything I do, especially when faced with a challenge. I have a Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
My hobbies are vast and varied with a strong passion for each, and include: surfing, scuba diving and skateboarding. Since the age of five I have taken part motocross events and have ridden some challenging tracks. I have a flair for creativity, and along with my collage degree my range of skills are broadening, whereby I have recently embarked on designing and painting artwork onto surfboards. I have also been solo travelling around SE Asia for the past 5 months, where I’ve had to plan in advance and put myself out there to talk to new people to make friends as I went along on my journey.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Two Birds Cafe
03.2024 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Barista and Shift Manager
Motte And Bailey
08.2021 - 10.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Bartender
Motte And Bailey Tapas
08.2021 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Barista
Climping Cafe
03.2022 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
A Level - Graphic Design And Illustration
Brighton MET
Brighton 06.2023
A Level - Marketing And Photography
Chichester Collage
Chichester 06.2021
High School Diploma -
Orminston Six Villages Academy
WESTERGATE 07.2020
Skills
- Strong Work Ethic
- Team player attitude
- Stock management
- Professional Appearance
- Cleaning and organization
- Multitasking and Organization
- Cash Register Operation
- Payment Transactions
- Opening and closing procedures
- Customer Service
Timeline
Front of House Employee
Two Birds Cafe
03.2024 - 04.2024
Barista
Climping Cafe
03.2022 - 07.2022
Barista and Shift Manager
Motte And Bailey
08.2021 - 10.2023
Bartender
Motte And Bailey Tapas
08.2021 - 10.2023
A Level - Graphic Design And Illustration
Brighton MET
A Level - Marketing And Photography
Chichester Collage
High School Diploma -
Orminston Six Villages Academy
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