Anya Price
Footscray,AU
Summary
The last few years have been spent leading teams toward meeting and achieving KPIs as a team leader. For this reason, I believe I have a strong understanding of how to reach and maintain set KPI's, as I have been effectively coaching and training my team members to meet theirs in a call center environment. I am someone who always strives to achieve better than the time before
Overview
11
11
years of professional experience
Work History
Circle Leader
Probe Group
05.2020 - Current
- It is my role to prepare new employees for being on the floor after training and guiding them along with my own team to reach targeted KPI's for the ATO contract
- Some of my responsibilities are
- Supervise the work in the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Customer service, Soft Skills and assigned duties.
- Worked with colleagues to create prototypes for designs and training materials.
- Supported office business development and customer service.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
Delivery Rider
08.2019 - 04.2020
- Delivering Food on a pedal bike, whilst maintaining the food temperature and integrity
Actor, Actor
Taxi Films, Wattyl TV-ADD
06.2019 - 07.2019
- My role in this production was as an actor for the 'Don't Worry it's Wattyl' included a 40-sec TVC and also a 15-sec TVC
Petrol Station Attendant
SKCK Fuels
08.2014 - 06.2019
- Duties consisted of front counter customer service
- Theft prevention
- Workplace health and safety, responding to chemical leaks and or fires
- Driveway care - assist customers with their vehicles
- Forward-facing of stock and inventory checks
- Receiving Deliveries and Fuel drop-offs customer negotiations and problem-solving including handling aggressive customers
- Closing and opening of the store
Actor,Director,Event Manager
InsideOutside Theatre
02.2013 - 06.2019
- My Roles consisted of Acting
- Study and rehearse roles from scripts in order to interpret, learn and memorize lines, stunts, and cues as directed
- Work closely with directors, other actors, and playwrights to find the interpretation most suited to the role
- Learn about characters in scripts and their relationships to each other in order to develop role interpretations
- Directing and Event management
- Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized
- Confer with technical directors, managers, crew members, and writers to discuss details of production, such as photography, script, music, sets, and costumes.
Education
Advanced Diploma - Screen and Media: Animation
Southbank Insitute of Technowlogy
Brisbane, QLD12.2011
Skills
- Process Knowledge
- Continuous Improvements
- Operational Efficiency
- Standard Operating Procedures Proficient
- Phone Inquiries
- Report Exceptions
- Ability to Be a Leader
- Equipment Troubleshooting
Referee's
- Emily Crocket
- Mobile - 040000561
- Email: EJCrockett2@hotmail.com
- Referee Type: Previous Manager/ Co-worker
- Kaylah Sadler
- Mobile: 0403594971
- Referee Type: Current Manager/ Co-Worker
- Rhett Fraser
- Mobile:046892687
- Referee Type: Personal Refference
Timeline
Circle Leader
Probe Group
05.2020 - Current
Delivery Rider
08.2019 - 04.2020
Actor, Actor
Taxi Films, Wattyl TV-ADD
06.2019 - 07.2019
Petrol Station Attendant
SKCK Fuels
08.2014 - 06.2019
Actor,Director,Event Manager
InsideOutside Theatre
02.2013 - 06.2019
Advanced Diploma - Screen and Media: Animation
Southbank Insitute of Technowlogy
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