Anya Romanov Franz
Brisbane,QLD
Summary
Detail-oriented professional with extensive experience in policy documentation and customer education. Proven ability to manage client inquiries and ensure compliance, contributing to high levels of customer satisfaction. Results-driven professional with expertise in customer service and crisis management. Committed to fostering positive relationships and ensuring efficient operations, ready to support organizational goals through effective leadership and communication.
Overview
15
15
years of professional experience
Work History
Public Servant
Centrelink
01.2019 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Processed and issued payments accurately in a timely manner.
Kmart
Store Team Member
11.2010 - 03.2015
- Assisted customers with product selection and inquiries.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to restock shelves and manage inventory.
- Trained new staff on store policies and operational procedures.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
Education
Some College (No Degree) - Medical Reception Certificate III
Protea College
Brisbane, QLDSome College (No Degree) - Hospitality Kitchen Operations Certificate II
TAFE
Some College (No Degree) - Hospitality Front of House Certificate II
TAFE
Some College (No Degree) - Business Certificate I & II
TAFE
Some College (No Degree) - Retail Services Certificate I
TAFE
Some College (No Degree) - Diploma of Communication
Griffith University
QLDSkills
- Customer service
- Cash handling
- Payment processing
- Crisis management
- Effective communication
- Product knowledge
- Customer relations
- Microsoft office
- Communication
- Public speaking
- Relationship building
- Leadership
Accomplishments
High Achiever Award
Timeline
Public Servant
Centrelink
01.2019 - 06.2025
Kmart
Store Team Member
11.2010 - 03.2015
Some College (No Degree) - Medical Reception Certificate III
Protea College
Some College (No Degree) - Hospitality Kitchen Operations Certificate II
TAFE
Some College (No Degree) - Hospitality Front of House Certificate II
TAFE
Some College (No Degree) - Business Certificate I & II
TAFE
Some College (No Degree) - Retail Services Certificate I
TAFE
Some College (No Degree) - Diploma of Communication
Griffith University