Aoife Sloan
Rosebery,NSW
Summary
33 year old seasoned event coordinator , currently residing in Sydney with over 10 years experience in the international hospitality and events industry, working as a wedding & events coordinator, hospitality operations and events manager for various organisations and clients, both in the UK & Australia.
As an event manager, I have successfully planned and executed a wide range of events including corporate meetings, product launches, trade shows, weddings, fundraisers and festivals. Some of my key achievements include.
- Coordinating a two day horse racing festival for over 2000 dining guests, managing all aspects of the event from venue management, budgeting, staffing, client liaison, logistics, marketing, and event delivery for Northern Ireland's premium racecourse.
- Negotiating contracts with vendors and suppliers, saving up to 30% on event costs and ensuring high quality service delivery.
- Leading and supervising a team of 100 event staff, providing clear guidance, feedback and support.
- Communicating effectively with internal and external stakeholders, establishing rapport and trust with clients, sponsors, vendors, media and attendees.
Overview
7
7
years of professional experience
Work History
Events & Sales Coordinator
Garden Party Catering & Events
10.2023 - Current
- Provide professional and friendly customer service and support.
- Provide quotes and provide accurate information regarding menus in a timely manner
- Maintain accurate records of all catering sales, including proposals, quotes, confirmed orders, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamline sales processes for improved efficiency and customer satisfaction.
- Liaise with customers, management, and chefs to better understand customer needs and recommend appropriate solutions.
- Manage customer concerns
- Run all off site events
Events Operation Manager
Craft Event Co.
01.2021 - 09.2023
- Organised and managed all diaries for multiple venues.
- Established strong relationships with key stakeholders including clients, vendors, venues, and local authorities.
- Responsible for all wedding and corporate events from first point of contact to end of event.
- Streamlined vendor management process by establishing clear communication channels between suppliers and organizers-this ensured timely delivery of required services.
- Improved event efficiency by streamlining operations and implementing new processes.
- Be fully conversant with and understand the requirements of contracts in terms of responsibilities , obligations and scope of service.
- Partner with IT, Finance, Supply Chain, Human Resources, Quality & Safety and Sales & Marketing line functions for support
- Ensure staff were always fully aware of event running orders and understand their individual roles.
Hospitality & Events Assistant Manager
NJB Corporate Services
10.2017 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw quotations and enquiries ensuring a prompt response to client requests
- Coordinated all events including weddings, conferences, meetings and other functions
- Responsible for the accuracy of daily function sheets ensuring all details were communicated to the relevant departments
- Responsible for ensuring all hospitality records are updated on time to ensure monthly forecasting were accurate
- Ensured all invoices matched deliveries
- Assisted the general manager with managing the catering team to ensure optimal quality in final presentation of food
Events & Sales Coordinator (Maternity Cover)
Slieve Donard Resort & Spa
01.2017 - 08.2017
- Converted customer enquiries to confirmed sales, developing further and repeat business
- Actively sold every aspect of the Slieve Donard Resort & Spa including C&B rooms, bedrooms, food & beverage to meet agreed targets
- Met with potential clients & brides to carry out show rounds
- Organised wedding and corporate conference fayres
- Checked customer satisfaction post event, resolving any outstanding issues to secure future business.
- Maintained effective communication and relationships with other hotel departments, suppliers, and agencies to maintain an effective operation and ensure guest satisfaction
- Supported the Business Manager with all administration duties including reports , invoice enquiries, recording of minutes during business meetings
- Actively used the CRM system (Visual One) to its full potential, ensuring all customer and event records were kept up to date
Education
Level 2 Certificate - Accounting
Sage Accounting
05.2021
Undergraduate Degree - International Hospitality & Tourism Management
University of Ulster
Belfast2019
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
- Staff Management
Timeline
Events & Sales Coordinator
Garden Party Catering & Events
10.2023 - Current
Events Operation Manager
Craft Event Co.
01.2021 - 09.2023
Hospitality & Events Assistant Manager
NJB Corporate Services
10.2017 - 12.2020
Events & Sales Coordinator (Maternity Cover)
Slieve Donard Resort & Spa
01.2017 - 08.2017
Level 2 Certificate - Accounting
Sage Accounting
Undergraduate Degree - International Hospitality & Tourism Management
University of Ulster
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