Aparna Mantripragada
Customer Service
Belmont, ,VIC
Work Preference
Summary
Dynamic Customer Service Representative with a proven track record at [Previous Employer]. Leveraged active listening and critical thinking to enhance customer satisfaction and drive sales growth through effective upselling. Trained new staff, fostering a culture of excellence in complaint handling and customer relations. Committed to delivering exceptional service and building lasting customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Myself
Melbourne, VIC
03.2024 - Current
- Assisted in food preparation and service to ensure high-quality dining experiences.
- Operated kitchen equipment efficiently, adhering to safety protocols during meal preparations.
- Enhanced workflow efficiency by organizing workstations for optimal productivity during peak hours.
- Implemented best practices for waste reduction, contributing to a more sustainable food service environment.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
Education
Certificate IV in Kitchen Management - Cookery
Bentley College
Melbourne, VIC11-2026
Certification
APEX Training Institute Institute of certificate in Aged Care
Barista Course
Timeline
Customer Service Representative
03.2024 - Current
Certificate IV in Kitchen Management - Cookery
Bentley College