April McGuiness
Toowoomba,QLD
Summary
Overview
5
5
years of professional experience
Work History
Team Member
Bunnings Warehouse Toowoomba North
06.2023 - Current
- Assist customers with their questions and offer advice and knowledge
- Follow strict time frames for ticketing and pricing procedures to comply with ACCC
- Adhere to strong safety rules in daily practices and when using equipment to protect myself, team mates and customers
- Work closely with those in the same department while also communicating with all team members across the store.
Wait Staff
Panchos Mudgeeraba
10.2021 - 04.2024
- Responsible for waiting tables, providing excellent customer service, presenting myself in a professional manner, and delivering food and beverages to tables
- Waitress tables of up to 25 customers and provide them with any information on menu or restaurant while also providing excellent customer service and personal presentation
- Communicate any special requests or problems to kitchen staff and ensure each item is out to customers promptly
- Deliver food and beverage items to customers correctly and resolve any issues they may have.
Area Leader
McDonald's Nerang
01.2023 - 12.2023
- Responsible for providing guidance and leadership to other crew members
- Provide training to new employees, ensuring they are taught correct procedures, excellent customer service, and how to complete customer orders
- Encourage other crew to be working their best to achieve great results
- Handle customer complaints or queries, provide refunds if needed.
Crew Member
McDonalds Nerang
12.2019 - 12.2023
- Responsible for working in Drive Through, Counter, and McCafe while responding to any requests or goals set by managers in a fast-paced and intense environment
- Work as a team with many others to deliver prompt and friendly customer service while working under the pressure of time limits for each order
- Work with customers to ensure they receive the best possible experience and resolve as many complaints and issues I can before asking a manager to step in
- Communicate to the kitchen any special requests by customers and ensure orders are handed out correctly within the time limits.
Education
LF Forklift Licence -
AIMM Training
Oxley, QLD01.2023
Responsible Service of Alcohol -
1Education
Surfers Paradise, QLD01.2022
Queensland Certificate of Education -
Robina State High School
Robina, QLD01.2021
Certificate III in Fitness -
Human Performance Centre
Miami QLD01.2021
Skills
- Customer Service
- Attention to detail
- Teamwork and Collaboration
- Quick thinking
- Motivated
- Positive attitude
- Willingness to learn
- Clear Communication
- Workplace Safety
Accomplishments
McDonald's Crew Member of the Month – March 2021
Coach of Under 8's Netball Team - 2021
References
Lachlan Cuskelly, Pancho’s Owner/Manager, 0427 878 958, l.cusckelly26@gmail.com
Timeline
Team Member
Bunnings Warehouse Toowoomba North
06.2023 - Current
Area Leader
McDonald's Nerang
01.2023 - 12.2023
Wait Staff
Panchos Mudgeeraba
10.2021 - 04.2024
Crew Member
McDonalds Nerang
12.2019 - 12.2023
LF Forklift Licence -
AIMM Training
Responsible Service of Alcohol -
1Education
Queensland Certificate of Education -
Robina State High School
Certificate III in Fitness -
Human Performance Centre
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