April Miller
Wanniassa
Summary
Developed range of valuable skills in fast-paced, customer-facing environment, now looking to transition into new field. Demonstrated ability to manage client interactions and resolve complex issues efficiently. Seeking to apply these transferable skills to make positive impact in new role.
Overview
3
3
years of professional experience
Work History
Service Officer
Services Australia
09.2024 - Current
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provide high-quality customer service in a fast-paced environment.
- Use computer systems to process job items and communicate with colleagues.
- Address and resolve customer inquiries efficiently, ensuring satisfaction.
- Maintain compliance with policies and procedures to ensure accuracy.
Team Member
Coles Supermarket
11.2022 - 09.2024
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Delivered excellent customer service by assisting with inquiries and product selection.
- Managed cash handling and transactions, ensuring accuracy and speed.
- Worked collaboratively with team members to meet and exceed daily goals.
Education
Year 12 Certificate -
St Clare's Collage
Canberra, ACT01-2023
Skills
- Reporting and documentation
- Written and verbal communication
- Effective customer communication
- Collaboration and teamwork
- Problem-solving
- Active listening
- Customer service
- Microsoft office
Timeline
Service Officer
Services Australia
09.2024 - Current
Team Member
Coles Supermarket
11.2022 - 09.2024
Year 12 Certificate -
St Clare's Collage
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