April Preston
Lake Heights,NSW
Summary
I am a determined and passionate woman who thrives in customer service. I have always considered myself a people person and love getting to know someone. I enjoy working in fast paced environments, working in a team and helping people out whenever possible.
Overview
20
20
years of professional experience
Work History
Assistant Showroom Manager
Independent Living Specialists
05.2024 - Current
- Collaborated with senior management to set sales goals, develop strategies for achieving them, and monitor progress regularly.
- Strengthened client relationships with timely follow-up and personalized service, resulting in repeat business and referrals.
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
- Assisted in the achievement of monthly sales targets by providing exceptional customer service and product knowledge.
- Provided prompt, courteous service to every individual entering showroom.
- Interacted well with customers to build connections and nurture relationships.
- Managed numerous calls, emails and enquiries daily from customers.
Assistant Store Manager
Strandbags
08.2022 - 05.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Assistant
Strandbags
10.2021 - 08.2022
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Met and exceeded sales targets consistently, contributing to overall team success.
Book Keeper
Kiama Bobcat And Tipper Hire
03.2004 - 08.2021
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Education
Kiama High School
Kiama, NSW11.2005
Skills
- Loss Prevention
- Stock management
- Operations Oversight
- Store Organization
- Customer Relations
- Employee Coaching
- POS Systems
- Customer Service and Engagement
- Attention to Detail
- Staff Management
- Hiring and Training
- POS systems operations
- Quickbooks
- Incident Reports
- Team Building and Leadership
- Problem-Solving
- Relationship building and management
- KPI Tracking
- Delegating Work
- Professionalism
- Multitasking Abilities
- Reliability
- Purchase Orders
- SAP
Additional Information
References
Trudy Butler-Hopkins
0424192600
Rachel Torresan
Store Manager, Strandbags
0433313352
Penelope Watson
Regional Manager, Oz Hair and Beauty
0405702026
Timeline
Assistant Showroom Manager
Independent Living Specialists
05.2024 - Current
Assistant Store Manager
Strandbags
08.2022 - 05.2024
Sales Assistant
Strandbags
10.2021 - 08.2022
Book Keeper
Kiama Bobcat And Tipper Hire
03.2004 - 08.2021
Kiama High School
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