APRIL WAY

Currently still employed by CASPA.

• Responding to customer queries in a professional, friendly and helpful manner via the phone, email and in store.
• Worked well in a strong team setting, demonstrating respect and friendliness by providing support and asking for help when needed.
• Demonstrated excellent verbal and written communication skills, ensuring to be clear and concise.
• Demonstrated ability to multitask and problem solve with a strong attention to detail.
• Provided a customer service experience that can't be felt anywhere else.
• Researched and maintained an extensive knowledge of travel in the Whitsundays, Cairns and K'gari.

• Supported the needs of Children and Young People by therapeutically responding to challenging and pain-based behaviours.
• Provided care and support as well as assisting with the development and maintenance of a trauma-informed therapeutic environment which supports the identified needs of each young person.
• Provided practical and emotional support to ensure Children and Young people feel safe and cared for in their environment.
• Positive role modelling and provided positive support in areas such as emotional behaviour, personal care and hygiene, transport, education, cooking and domestic duties.
• Supported Children and Young people to build upon their strengths and attain developmental milestones within psychological, physical, social, and educational areas of their life.
• Demonstrated an empathetic understanding of intergenerational complex trauma and integrated this understanding throughout all interactions with the Young people and their families.
• Worked flexible hours across nights, weekends and holiday shifts.
• Completed clear, concise and factual handover notes and incident reports to maintain thorough and accurate case records.

• Provided individualised support for people based on their needs and preferences, enhancing their quality of life
• Worked autonomously to provide appropriate levels of support to maintain and improve clients level of independence
• Provided social support and transportation, assisting clients to participate in their community and attend appointments
• Established therapeutic relationships using an evidence based approach
• Provided a positive image of Integrated Living within the local communities
• Keeping accurate and up to date notes on clients progress.

• First point of contact for guests of the store, providing personalised and professional customer service
• Efficient use of computer register for point of sale, including cash management and use of EFTPOS system
• Worked under pressure in a fast paced environment
• Provided services for guests with special needs, including the elderly and people with disabilities.
• Work with pharmacists to assist customers requiring prescription medication
• Use of Fred Dispensary system.

• Provided guided tours for guests, displaying knowledge of art pieces and ensuring a positive and professional experience for visitors.
• Interact with guests from all walks of life – from visitors across the globe, to locals here in our home state.
• Overcome language and cultural challenges through clear and effective communication.
• Worked V.I.P functions, showcasing art and providing a welcoming atmosphere.

• Provide high-level training to clients hosting stalls during the roll out of a new EFTPOS system.
• Provide technical assistance and be a point of contact for clients when issues arise

• Provide professional customer service to guests in a fast-paced work environment.
• Carried out a range of front of house duties, including table service, greeting guests and providing advice on menu specials.
• Open and close the café as required, carrying out a range of set up and pack down cleaning duties.