Open To Work
Arash Kahki
Sydney,NSW
Summary
A highly experienced and customer-oriented Phone Repair Technician with over 8 years in the mobile device repair industry. Skilled in diagnosing both hardware and software issues, providing top-notch repairs, and leading a team in a fast-paced retail setting. Known for enhancing operational efficiency, delivering outstanding customer service, and overseeing phone repair services to ensure high-quality results.
Overview
12
12
years of professional experience
Work History
Phone Shop Manager and Technician
Mobile Galaxy
Central Coast, NSW
01.2020 - Current
- Managed daily operations of a high-volume phone repair shop, ensuring smooth workflow and timely service delivery.
- Supervised a team of technicians and customer service staff, promoting teamwork and efficiency.
- Performed a wide array of phone repairs, including screen and battery replacements, water damage repairs, software updates, and troubleshooting hardware issues.
- Developed and implemented inventory control practices to maintain adequate stock of parts and supplies, reducing repair delays and improving turnaround times.
- Trained and mentored junior technicians in mobile device repair and customer service techniques.
- Enhanced customer satisfaction by providing consultations, troubleshooting support, and repair cost estimates, leading to repeat business.
Sales and Phone Repair Technician
Mobile Experts
Sydney
01.2019 - 01.2020
- Primarily focused on sales, with some phone repair responsibilities.
- Assisted in selling mobile devices and repair services while providing basic repair support when necessary.
Sales and Phone Repair Trainee
Mobile Palace
Central Coast
01.2016 - 01.2017
- Gained hands-on experience in phone repair and customer service as part of training.
- Assisted senior technicians in repairs and contributed to store sales.
Phone Repair Technician Trainee
Samsung Bangladesh
Dhaka, Bangladesh
01.2014 - 01.2015
- Gained hands-on experience in diagnosing and repairing a wide range of mobile phones, specializing in both Android and iOS devices.
- Assisted in performing routine maintenance, including software updates, virus removals, and optimizing system performance.
- Supported senior technicians in troubleshooting and resolving hardware and software issues, ensuring quality repairs.
- Managed repair timelines to meet customer expectations and ensure timely service completion.
- Kept accurate records of repair activities and inventory usage, contributing to efficient stock management.
- Delivered high-quality customer service by explaining repair processes and providing clear solutions to customers' concerns.
Education
Certificate IV - Science
Newcastle International College
O Level -
British Council Bangladesh
Skills
- Phone Repair (iOS, Android, etc)
- Screen Replacement
- Battery Replacement
- Diagnostic Troubleshooting
- Hardware & Software Repair
- Customer Service Excellence
- Inventory Management
- Team Leadership & Staff Training
- Time Management & Multitasking
- Sales and Upselling
References
Available upon request.
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Phone Shop Manager and Technician
Mobile Galaxy
01.2020 - Current
Sales and Phone Repair Technician
Mobile Experts
01.2019 - 01.2020
Sales and Phone Repair Trainee
Mobile Palace
01.2016 - 01.2017
Phone Repair Technician Trainee
Samsung Bangladesh
01.2014 - 01.2015
Certificate IV - Science
Newcastle International College
O Level -
British Council Bangladesh