Archana Dilli
Rockhampton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Assistant
Assurant
02.2024 - 01.2025
- Maintained high levels of data confidentiality, adhering to strict security protocols
- - Designed, developed, and tested Java-based programs for devices
- Collaborated with cross-functional teams to identify and prioritize project requirements
- Troubleshooted and resolved technical issues related to Java programs - Logged support tickets and closed when issues were resolved.
- Managing by the number of devices repaired or returned, and the cost of repairs and returns.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided basic end-user troubleshooting and desktop support.
Operational Team Member
Bras and Things
08.2023 - 12.2023
- Confirmed excellent customer service by quickly resolving customer concerns.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Developed comprehensive training programs, resulting in improved staff performance and skillsets.
Full Stack Developer Intern
Talent Sprint
10.2022 - 03.2023
- Provided technical support to end-users, addressing their concerns promptly to maintain a positive customer experience.
- Conducted regular code reviews to maintain high-quality coding standards across the development team.
- Worked with senior developers and designers to implement [Software] using HTML, CSS, JavaScript and PHP
- Collaborated with cross-functional teams to ensure seamless integration between front-end and back-end systems.
Education
Electronics And Coummunication Engineering -
Teegala Krishna Reddy Engineering College
Telangana, Hyderabad01-2022
Skills
- Technical troubleshooting
- Work ethic
- Empathy and patience
- Help desk software
- Database management
- Data entry background
- CRM software proficiency
- Problem-Solving
- Interpersonal skills
- Administrative support
Certification
Certified full-stack javal developer.
Timeline
Help Desk Assistant
Assurant
02.2024 - 01.2025
Operational Team Member
Bras and Things
08.2023 - 12.2023
Full Stack Developer Intern
Talent Sprint
10.2022 - 03.2023
Certified full-stack javal developer.
Electronics And Coummunication Engineering -
Teegala Krishna Reddy Engineering College
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