Archie Aung
Sydney, Lidcombe,NSW
Summary
Dynamic Customer Service Consultant at Essilor with a proven track record in resolving complex customer issues and training staff. Skilled in customer relationship management and proficient in AutoCAD, I excel in team collaboration and enhancing customer satisfaction through effective communication and product education.
Overview
7
7
years of professional experience
Work History
Customer Service Consultant
Essilor
01.2025 - 01.2026
- Resolved customer complaints effectively and professionally.
- Educated customers on product features and benefits.
- Trained new staff on customer service protocols and systems.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Collaborated with colleagues across departments to ensure satisfaction of customer requests.
Optical Dispenser
Locum Dispensing
Sydney
07.2020 - 01.2025
- Extensive knowledge and experience with optical dispensing skills, frame styling and claiming health funds via HICAPS
- Excellent communication and collaboration skills with optometrists, customers and team members
- In charge of conducting health fund audits every month, also ensuring that dispensed eyewear meets high quality standards
- Senior Optical Dispenser responsible for troubleshooting and addressing complex prescription issues and resolving customer complaints or concerns
Intern Telecom Design Engineer
Exel Galaxy
Melbourne
06.2019 - 06.2020
- Assist in designing Fibre Networks according to guidelines and standard using Visio, AutoCAD and ArcGIS
- Experienced using Home Location Register (HLR) within Mobile Switching Centre (MSC) for features and control systems of security management and authentication parameters
- Configure and support trunk and Pulse Code Modulation or E1 modules
- Analysis of digital numbers and register Signalling Point Code from one exchange to another
- Create/Edit ADSL connection working in Exchange MDF, base station and customer sites
Education
Diploma of Telecommunications Engineering - Technology
South Western Sydney Institute, TAFE
Sydney01.2018
Certificate IV of Telecommunications Engineering Technology -
South Western Sydney Institute, TAFE
Sydney01.2017
School Certificate -
Arthur Phillip High School
Sydney01.2017
Skills
- Team collaboration
- Staff training
- IT - competent in
- MS Office, knowledge in Electronics/Electrical, Cisco Networking, AutoCAD and Microsoft Visio
- Customer relationship management
Timeline
Customer Service Consultant
Essilor
01.2025 - 01.2026
Optical Dispenser
Locum Dispensing
07.2020 - 01.2025
Intern Telecom Design Engineer
Exel Galaxy
06.2019 - 06.2020
Diploma of Telecommunications Engineering - Technology
South Western Sydney Institute, TAFE
Certificate IV of Telecommunications Engineering Technology -
South Western Sydney Institute, TAFE
School Certificate -
Arthur Phillip High School