Benjamin Newton
Sydney,NSW
Summary
Knowledgeable Customer Service Consultant experiened through efficient problem solving and advanced account management skills to serve customer/client needs. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets and going above and beyond.
Overview
8
8
years of professional experience
Work History
Customer Service Consultant
Smartsalary
02.2022 - 11.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Implemented and developed customer service training processes.
- Responded to customer requests for products, services and company information.
- Consistently meeting monthly business KPIs
- Coordinated schedules and timelines for lean meetings
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Team Leader
Kickin Inn
02.2021 - 11.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated weekly meetings for internal and external groups.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
Project Assistant - Internship
UOW - Catherine Bale
06.2020 - 08.2020
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
- Tracked project changes in system with detailed notes to help stakeholders access and analyze key information.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Performed work according to project schedules and established quality standards.
- Adhered to established schedules by facilitating work quality and timely delivery
Cook
KFC
10.2017 - 04.2020
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
Retail Sales/Customer Service
Toys 'R' Us
08.2016 - 03.2017
- Met all customer call guidelines including service levels, handle time and productivity.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of product and service changes.
Education
Master of Management - Management
University of Wollongong
Wollongong, NSW11.2021
Bachelor of Commerce - Business Management / International Business
University of Wollongong
Wollongong, NSW11.2020
Skills
- Product and service sales
- Escalation management
- Computer proficiency
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Communication skills
- Active listening skills
- Operations support
- Database Entry
- Telephone etiquette
- Scheduling and calendar management
- Project planning
- Team Management
- Team Coordination
References
Smartgroup - Smartsalary
133 Castlereagh Street - Level 8
Farisha Musharate - Team Coach 3 years
0466 917 629
L'trone Phoenix - Team Leader 2 years
0421 005 442
Robert Fossano - Trainer/Senior Superior 1 year
0435 761 572
University of Wollongong
Northfields Ave, Wollongong NSW 2522
Catherine Bale - Senior Manager, Innovation and Improvement
csharpe@uow.edu.au
Timeline
Customer Service Consultant
Smartsalary
02.2022 - 11.2024
Team Leader
Kickin Inn
02.2021 - 11.2022
Project Assistant - Internship
UOW - Catherine Bale
06.2020 - 08.2020
Cook
KFC
10.2017 - 04.2020
Retail Sales/Customer Service
Toys 'R' Us
08.2016 - 03.2017
Master of Management - Management
University of Wollongong
Bachelor of Commerce - Business Management / International Business
University of Wollongong
Similar Profiles
Amna HaroonAmna Haroon
Senior novated lease consultant at SmartsalarySenior novated lease consultant at Smartsalary
Arnold SamauArnold Samau
Client Payroll Coordinator at SmartsalaryClient Payroll Coordinator at Smartsalary
Tahlia LamTahlia Lam
Customer Sales Consultant at SmartsalaryCustomer Sales Consultant at Smartsalary