Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Arefin Sultana Rasha

Summary

Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Agent

The York by Swiss-Belhotel
12.2024 - Current
  • Assisted guests with check-in and check-out procedures, ensuring efficient service delivery.
  • Managed guest inquiries and resolved issues promptly to enhance satisfaction.
  • Collaborated with housekeeping to maintain high cleanliness standards in guest areas.
  • Utilized hotel management software for booking and managing reservations accurately.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Retail Sales Associate

Kmart
12.2021 - 08.2024
  • Assisted customers with product selections and provided exceptional service to enhance shopping experience.
  • Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
  • Processed transactions accurately using point-of-sale systems and handled cash register operations.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Tracked inventory levels throughout the day and restocked items as needed.

Customer Service Cashier

Afresh IGA
11.2022 - 07.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints to enhance service satisfaction.
  • Maintained accurate cash drawer balances through diligent monitoring.
  • Implemented inventory management practices to ensure product availability.
  • Monitored compliance with health and safety regulations during operations.

Cash Register Operator

Costco Wholesale Corp
11.2021 - 10.2022
  • Operated cash register, processing transactions efficiently and accurately.
  • Assisted customers with inquiries, ensuring positive shopping experiences.
  • Managed cash drawer, reconciling discrepancies at end of shifts.
  • Trained new staff on register operations and customer service protocols.
  • Resolved customer complaints or directed them to management for resolution.

Education

Certificate III - Spoken And Written English

TAFE
Bankstown, NSW
01-2020

Bachelor of Arts - Humanities Study

Eden Women's College
Dhaka, Bangladesh
01-2019

Higher Secondary School Certificate - Humanities Study

Dr Mahabubur Rahman Molla College
Dhaka, Bangladesh
01-2015

Skills

  • Money Handling
  • Teamwork and Collaboration
  • Customer Needs Assessment
  • POS system operations
  • Cash Register Operation
  • Conflict Resolution
  • Product Recommendations
  • Transaction Processing
  • Time Management
  • Teamwork
  • Policy and Procedure Adherence
  • Customer Assistance
  • Problem-Solving
  • Store Opening and Closing
  • Positive and professional

Certification

  • Responsible Service of Alcohol
  • First Aid
  • Working with Children Check

Languages

Hindi
Professional Working
Urdu
Professional Working
Bengali
Native or Bilingual
English
Full Professional

References

References available upon request

Timeline

Guest Service Agent

The York by Swiss-Belhotel
12.2024 - Current

Customer Service Cashier

Afresh IGA
11.2022 - 07.2024

Retail Sales Associate

Kmart
12.2021 - 08.2024

Cash Register Operator

Costco Wholesale Corp
11.2021 - 10.2022

Certificate III - Spoken And Written English

TAFE

Bachelor of Arts - Humanities Study

Eden Women's College

Higher Secondary School Certificate - Humanities Study

Dr Mahabubur Rahman Molla College

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Arefin Sultana Rasha