Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aria Wang

Sydney,NSW

Summary

  • Working holiday visa holder, expire in 11/July/2024.
  • I'm an enthusiastic and dedicated working professional, committed to delivering exceptional customer service and contributing to a positive guest experience.


Overview

1
1
year of professional experience
1
1
Certification

Work History

Online Customer Service Intership

Flipped Lab, Shanghai Huoguo Clothing Co., Ltd.
09.2021 - 01.2022
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Answered live online chats to give quick answers and solve problems faster.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Associate

Shanghai Education Supermarket
09.2020 - 05.2021


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Bachelor of Arts - Cultural Industry Management

Shang Hai Normal University
Shanghai
06.2022

Skills

  • Abundant experience in team work, ability to work effectively in a team and independently
  • Proficient in helping customers solve their problems
  • Adaptability to different cultural and work environments
  • Bilingual: Mandarin, English

Certification

  • Volunteer in

Lanzhou Dog Rescue Organization

University Orientation Day in 2022

  • Hobby: Jazz dance, badminton, outdoor activities, photography.

Timeline

Online Customer Service Intership

Flipped Lab, Shanghai Huoguo Clothing Co., Ltd.
09.2021 - 01.2022

Customer Service Associate

Shanghai Education Supermarket
09.2020 - 05.2021

Bachelor of Arts - Cultural Industry Management

Shang Hai Normal University

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Aria Wang