Arian Jalil
Brisbane,QLD
Summary
Proven customer service expert from Istanbul Chargrill & Kebab Palace, adept in POS system operation and maintaining composure under pressure. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and empathetic interaction, significantly contributing to a positive shopping environment. Skilled in cash handling and product knowledge, consistently delivering beyond expectations.
Also worked in the kitchen preparing meals for customers and also worked in food prep before the restaurant had gotten busy so product did not run out.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Istanbul Chargrill & Kebab Palace
12.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
No Degree - Grade 12
Aspley State High School
Aspley, QLD11.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- POS System Operation
- Refund handling
- Merchandise Restocking
- Up-selling techniques
- Product Recommendations
Timeline
Customer Service Cashier
Istanbul Chargrill & Kebab Palace
12.2021 - Current
No Degree - Grade 12
Aspley State High School
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