Summary
Overview
Work History
Education
Skills
Timeline
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Ariana Hundley

Ariana Hundley

Neutral Bay

Summary

I am a motivated, friendly and reliable professional with extensive healthcare and retail experience across multiple stores and for differing brands, displaying my ability to adapt to different clientele and establish rapport with customers based on their individual needs as well as showcasing the brand and its values. I have a proven ability to work effectively both in a team and independently, always completing tasks with close attention to detail, enthusiasm and to the highest standard. My 10 years of face-to-face retail experience have sharpened my sales and customer service skills, enabling me to consistently meet KPI targets. I am highly organised with strong time management skills, allowing me to efficiently handle multiple tasks while adhering to deadlines. Additionally, I bring excellent problem-solving abilities and creative thinking to ensure high-quality results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Casual Store Host and Skin Specialist

Mecca Australia
11.2022 - 07.2024
  • Casual store host at Mecca Australia, offering extensive development of rapport with customers, immense amount of training, development and knowledge across a range of products storewide to ensure customers are purchasing what they need, while still reaching KPI's. This role involved high amounts of POS transactions under pressure and replenishment of the store during peak periods such as Christmas and school holidays.
  • Consistently demonstrated excellence in product knowledge and application, as well as developing relationships with customers that ensured they return again.

Retail Assistant- Nude Lucy

ACCENT GROUP LIMITED
03.2022 - 11.2022
  • Casual Employee offering excellent customer service skills and an extensive knowledge of the clothes and accessories sold that reflects the brands values.
  • The role included further management of BOH products, replenishing store front, stock handling and extensive merchandising.
  • Reached competitive KPIs set by the company, while establishing relationships with customers that allowed them consistently return and purchase often.
  • Educated customers on what they are buying, how it was made and where it was made, keeping sustainability at the fore front of each sale.
  • Used varies systems of POS, process sales, returns, click and collects, online orders and giftcards.

Casual Store Assistant

The Upside
03.2022 - 11.2022
  • Aligned with The Upsides sustainability methods of production from start to finish, as well as their ethically made goods, knowing exactly where it was produced and how.
  • Assisted in organising events and collaborations through The Upside Mosman store such as "Breast Cancer McGrath" and "R U OK Day". Involving members of the community, stakeholders and customers of The Upside to become involved.
  • Maintained customer relationships that allowed clients to explore their taste in the brand and what they loved about it, as well as hitting KPI's at the same time.
  • Displayed merchandise by arranging in appealing ways across the storefront of Mosman and inside the store as well, to boost sales and align with the current trends and season.
  • Greeted customers, helped locate merchandise, and suggested suitable options via changeroom interactions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Remained calm and composed in tense situations involving angry or upset customers.

Bunnings Warehouse Team Member

Bunnings Warehouse
08.2017 - 02.2022
  • Managed a small team as head of Click & Collect and Click & Deliver, in the Customer Service department, processing over 1000+ orders daily during peak pandemic times.
  • Operated POS systems across the store, using various system changes and developments. Extensive time spent on the customer service desk returning items, answering customer queries, being front of house for directions and assisting in many other departments in sales during peak busy periods.
  • Built relationships with customers to encourage repeat business.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Retail Assistant

Board City Toukley
09.2017 - 01.2020
  • Small family surf store business, working on a casual basis. Assisting with BOH management, as well as cafe management, customer service sales on the floor, labelling RRP products and distribution of these products as well as store presentation.
  • Selling a range of surf, beach and skate brands and products to locals in the community as well as tourists in the holiday periods.
  • Answered incoming calls and emails to provide product information, features and benefits such as the loyalty system.
  • Actively engaged customers to provide general assistance, change room management and information on store merchandise.

Retail Assistant- Summer Casual

Surf Dive N Ski
10.2016 - 02.2017
  • Greeted, welcomed and offered immediate assistance to store customers throughout the Christmas and holiday period.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Built extensive product knowledge and recommended personalised solutions to customers.
  • Assisted customers with sales orders, returns and exchanges.
  • Boosted sales through product promotion and direct customer engagement and rapport.
  • Used in-store system to locate inventory and place special orders/transfers for customers.

Mental Health Support Worker

United For Care
03.2024 - Current

Mental Health Assistant Nurse

Sydney Local Health District
10.2023 - 10.2024

Assistant in Nursing

Northern Sydney Local Health District
11.2022 - 09.2024

Retail Summer Host

City Beach
10.2015 - 01.2016

Education

Advanced Nursing Degree -

The University of Sydney

Certificate IV Environmentally Sustainable Management - undefined

Tafe NSW (ACBI)
09.2024

Skills

  • Strong capacity to work independently and within a team
  • Demonstrated ability to learn about the products and further educating customers on their purchases
  • Very skilled in the use of various POS and BOH systems
  • Quick to learn and prioritise tasks, managing multiple projects at once when needed
  • Ability to create a warm and welcoming environment
  • Thrive under pressure and in fast paced environments
  • Excel in brand representation and professional appearance
  • Have a strong interest and keen eye in merchandising
  • Ability to reach target KPI's and upsell to reach these goals

Timeline

Mental Health Support Worker

United For Care
03.2024 - Current

Mental Health Assistant Nurse

Sydney Local Health District
10.2023 - 10.2024

Casual Store Host and Skin Specialist

Mecca Australia
11.2022 - 07.2024

Assistant in Nursing

Northern Sydney Local Health District
11.2022 - 09.2024

Retail Assistant- Nude Lucy

ACCENT GROUP LIMITED
03.2022 - 11.2022

Casual Store Assistant

The Upside
03.2022 - 11.2022

Retail Assistant

Board City Toukley
09.2017 - 01.2020

Bunnings Warehouse Team Member

Bunnings Warehouse
08.2017 - 02.2022

Retail Assistant- Summer Casual

Surf Dive N Ski
10.2016 - 02.2017

Retail Summer Host

City Beach
10.2015 - 01.2016

Advanced Nursing Degree -

The University of Sydney

Certificate IV Environmentally Sustainable Management - undefined

Tafe NSW (ACBI)
Ariana Hundley