Ariel Mills
Palmerston
Summary
Professional with many years of experience providing community assistance through positive engagement with citizens and lending a helping hand when possible. Skilled report writer and comfortable preparing public safety communications.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Service Officer
Services Australia
Darwin
07.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Answered phone calls professionally and provided information to callers as needed.
- Maintained up-to-date knowledge of products and services offered by the organization.
- Deliver high-quality customer service through telephony channels, managing high volumes of enquiries
- Process customer claims and applications in line with legislative requirements, policies, and procedure's
- Assess customer eligibility and ensure accurate and timely outcomes
- Troubleshoot issues and escalate complex cases where required
- Maintain strong knowledge of government policies, systems, and services
- Handle sensitive information with a high level of confidentiality and professionalism
- Build positive relationships with customers and provide clear, empathetic support
- Consistently meet performance targets while working in a fast-paced environment
Warehouse Worker
Toll Inpex
East Arm
11.2021 - 07.2022
- Operated forklifts to transport materials within the warehouse.
- Received and inspected incoming shipments for accuracy and quality.
- Maintained inventory accuracy through regular cycle counts and updates.
- Collaborated with team members to streamline warehouse processes daily.
- Utilized warehouse management systems to track inventory movements efficiently.
- Ensured compliance with safety protocols during all operational activities.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouses.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Received and tracked incoming inventory shipments.
Team Leader
Kleenheat
Darwin
06.2019 - 11.2021
- Coordinated training programs for new team members on safety procedures and tasks.
- Managed inventory levels and streamlined stock replenishment processes effectively.
- Facilitated daily team meetings to discuss goals, challenges, and workload assignments.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Maintained daily inventory to facilitate successful material distribution.
Education
Diploma - Government
CIT Solutions
03.2022 - 05.2023
Certificate III - Business
BCA National
08.2014 - 10.2014
Skills
- Customer service
- Claims processing
- Legislative compliance
- Customer eligibility assessment
- Written and verbal communication
- Active listening
- Team collaboration
- Problem solving
- Reporting and documentation
- Time management
- Self motivation
- Task prioritization
- Organizational skills
- Attention to detail
Certification
- Forklift (LF) 2019
Timeline
Service Officer
Services Australia
07.2022 - Current
Diploma - Government
CIT Solutions
03.2022 - 05.2023
Warehouse Worker
Toll Inpex
11.2021 - 07.2022
Team Leader
Kleenheat
06.2019 - 11.2021
Certificate III - Business
BCA National
08.2014 - 10.2014