Arishma Chand
Box Hill,NSW
Summary
Proactive People & Culture professional with experience in learning coordination and employee lifecycle support. Skilled in HR administration, stakeholder engagement, reporting, compliance, and training delivery. Demonstrated ability to streamline processes, maintain accurate HR records, manage communication platforms, and support organizational initiatives that enhance employee engagement and performance. Eager to contribute as an HR Coordinator or entry-level HR Generalist, leveraging strong organizational, people-focused, and compliance skills to deliver high-quality HR support.
Results-driven training professional prepared to excel in coordinating learning initiatives. Proven expertise in organizing comprehensive training programs, streamlining learning processes, and enhancing participant engagement. Valued for teamwork, adaptability, and commitment to achieving high-impact results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Learning Coordinator
St George Community Housing (SGCH)
05.2024 - Current
- Coordinate and deliver end-to-end learning and development initiatives, including onboarding, inductions, workshops, and compliance training, ensuring alignment with organizational priorities.
- Manage the Learning Management System (ELMO), maintaining accurate training records, compliance reporting, and employee data integrity.
- Support the full employee lifecycle by coordinating recruitment activities, onboarding and offboarding (including exit interviews).
- Maintain organizational charts, and ensure consistency across correspondence templates and processes.
- Oversee HR communication platforms, including staff announcements, intranet updates, newsletters, and Town Halls, to drive employee engagement.
- Prepare and deliver quarterly HR reports, providing insights to support compliance and decision-making.
- Partner with stakeholders and subject matter experts to design and update training materials, and facilitate induction programs to support employee engagement and retention.
- Contribute to People & Culture projects that foster collaboration, inclusion, and a high-performing workplace culture.
Income Recovery Officer
St George Community Housing
01.2021 - 05.2024
- Managed tenant rent payments and arrears, applying NSW Residential Tenancies Act 2010 and NCAT processes to support sustainable tenancies.
- Delivered respectful, customer-focused service, assisting tenants to understand rights, responsibilities, and access financial or support services.
- Collaborated with teams and partner organizations to implement early intervention strategies and improve tenancy outcomes.
- Monitored and maintained accurate tenant data, contributing to operational reporting and performance measurement.
- Supported policy and service planning initiatives to strengthen income management practices and compliance.
- Shared knowledge and guided team members to resolve complex tenancy and debt-related issues efficiently.
Business Support Officer
St George Community Housing
12.2018 - 12.2020
- Streamlined administrative processes to support responsive maintenance, tenancy transitions, and property assessments, improving service efficiency.
- Processed contractor invoices and payments, ensuring accuracy, compliance, and on-time delivery.
- Monitored and tracked maintenance requests, providing progress updates to contractors, tenants, and internal stakeholders.
- Strengthened contractor relationships, improving turnaround times and service quality.
- Enhanced data accuracy by managing bulk datasets, preparing reports, and maintaining tenant/property records in line with privacy obligations.
- Delivered responsive customer service by resolving tenant enquiries, contributing to positive customer experiences.
- Provided flexible administrative support to team priorities, ensuring high-quality outcomes under competing deadlines.
- Promoted a strong safety culture by actively applying WHS practices and encouraging safe work behaviors.
Customer Service & Administration
DHL Supply Chain
05.2017 - 11.2018
- Managed inbound/outbound customer calls, delivery updates, and complaint resolution.
- Processed pharmaceutical and hospital orders using Oracle and CRM systems.
- Collaborated with warehouse and transport teams to meet urgent order deadlines.
Customer Solutions Officer
Broad Spectrum (Housing NSW Call Centre)
04.2016 - 04.2017
- Delivered frontline customer service, meeting SLA and KPI targets for call resolution.
- Managed work orders and liaised with internal teams to ensure timely service.
- Provided knowledge sharing and cross-training support to colleagues.
Administrative Assistant
The Smith Family
12.2015 - 04.2016
- Provided administrative support, data entry, and compliance reporting.
- Assisted with marketing and communications, including website content updates.
- Supported stakeholder engagement activities across donors, clients, and board members.
Education
Certificate IV - Human Resource & Business Management
Diploma - Human Resource & Business Management
Advanced Diploma - Human Resource & Business Management
TAFE NSW
Skills
- Human resources administration
- Employee training
- Stakeholder Engagement
- Customer Service
- Compliance & Legislation
- Reporting & Data Management
- Teamwork & Collaboration
- Problem-Solving & Initiative
- Organization & Multitasking
- Learning management System- ELMO
- SAP, Oracle, E-Business Suite, CRM, TRIM, Citrix, HOMES
- Microsoft Office 365 Suite
- Articulate 360 and Canva
- Avaya Workforce Management, Cisco, 8x8
- Cultural Diversity & Awareness
- Conflict Resolution & Interpersonal Skills
- Legal Responsibilities (Legislation & Compliance)
Certification
- Mental Health First Aid
- Aboriginal Cultural awareness training
- Crucial Conversations
- Cultural Diversity & Awareness
- Conflict Resolution & Interpersonal Skills
- Legal Responsibilities (Legislation & Compliance)
Timeline
Learning Coordinator
St George Community Housing (SGCH)
05.2024 - Current
Income Recovery Officer
St George Community Housing
01.2021 - 05.2024
Business Support Officer
St George Community Housing
12.2018 - 12.2020
Customer Service & Administration
DHL Supply Chain
05.2017 - 11.2018
Customer Solutions Officer
Broad Spectrum (Housing NSW Call Centre)
04.2016 - 04.2017
Administrative Assistant
The Smith Family
12.2015 - 04.2016
Diploma - Human Resource & Business Management
Certificate IV - Human Resource & Business Management
Advanced Diploma - Human Resource & Business Management
TAFE NSW