Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arna Back

Wyoming

Summary

I have been working in retail for the past 10 years and in management roles for the last 6. Currently I am the Store Manager of Cotton On Kids

I have assisted in the opening of two brand new Target stores in Mansfield, where I was the Assistant Store manager/Acting Store. I loved the challenge of training new teams. I strongly believe in providing exceptional customer service while driving a strong sales culture with a fun and engaging team.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Store Manager

Cotton On Kids
10.2020 - Current
  • Meet company KPI’s - Maintain store standards - Meet store sales budget - Stocktaking - Rostering - Payroll and cash office - Store receipting of stock - Working stock quickly to get new stock to the floor - Meeting monthly VM changes/standards - Encouraging and leading a positive workplace environment
  • In my time at Benalla, we have achieved 100% business audit result and Customer service excellence awards for myself and my team.

Travel Consultant

Flight Centre
10.2018 - 03.2020
  • Building trusting relationships with customers - Providing exceptional customer service to every customer - Plan itineries with or for the customer - Establishing a great working relationship with airlines and hotels - Booking all of the customers travel - Issuing travel insurance - Cash handling - Banking

Store Manager

Target Benalla
10.2013 - 09.2018
  • Meet company KPI’s - Control REM within and under budget - Maintain store standards - Meet store sales budget - Stocktaking - Rostering - Payroll and cash office - Store receipting of stock/breaking down of pallets - Working stock - Meeting VM standards

Education

High School Diploma -

Our Lady of Mercy College
Heidelberg, VIC
10.1997

Skills

  • Business Management Principles
  • Staff Training
  • Manage Budgets
  • Staff Management
  • Sales Activities
  • Store Opening and Closing Procedures
  • Team Leadership
  • Time Management
  • Employee Motivation
  • Accurate Cash Handling
  • Critical Thinking
  • Employment Law
  • Cash Management
  • Verbal and Written Communication
  • Policies and Procedures

Timeline

Store Manager

Cotton On Kids
10.2020 - Current

Travel Consultant

Flight Centre
10.2018 - 03.2020

Store Manager

Target Benalla
10.2013 - 09.2018

High School Diploma -

Our Lady of Mercy College
Arna Back