Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Aron Sjoholm

Ermington,NSW

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Manager

Gabriel Coffee
06.2018 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.

Superviser

AMA Hospitality
06.2016 - 06.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Day to day running of the venue ensuring the highest quality of food and beverages to meet customer expectations.
  • Trained staff in detailed espresso equipment cleaning and maintenance.

Manager

Coffee Box
10.2015 - 03.2016
  • Involved in the design and set up of a new. espresso bar in darling harbour.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Manager

CBA - JRE
09.2014 - 10.2015
  • Took over Commonwealth Bank’s internal cafe at head office and generated a 50% increase in revenue. Broke all records for weekly takings in first quarter alone.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Education

High School Diploma -

O'Conner Cathlic College
Armidale, NSW
11-2001

Skills

  • Strong Espresso Coffee Knowledge
  • Espresso and filter training
  • Account management
  • In depth technical diagnostic and repair
  • Client relationship building
  • Issue resolution
  • Teamwork and collaboration
  • Client relations

Certification

  • NSW Drivers License - Current
  • Senior First aid
  • Working with Children

Timeline

Account Manager

Gabriel Coffee
06.2018 - Current

Superviser

AMA Hospitality
06.2016 - 06.2018

Manager

Coffee Box
10.2015 - 03.2016

Manager

CBA - JRE
09.2014 - 10.2015

High School Diploma -

O'Conner Cathlic College

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Aron Sjoholm