Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arpana Swaroop

Balga,WA

Summary

Reliable Support worker enthusiastically pursuing the opportunity to add immediate value to the growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Receptionist

SMART HEALTH CLINIC
06.2023 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.

Customer Service Assistant

EG Group
08.2014 - Current
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Prepared invoices, reports, financial statements and other documents using ENVOY and OFFICE CLIENT.

Student Nurse Intern

HOLLYWOOD HOSPITAL
08.2015 - 09.2015
  • Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
  • Administered close patient care, checked vital signs, and monitored telemetry.
  • Attended medical procedures to increase nursing expertise and advance training.
  • Maintained comfort and safety of each patient through careful monitoring and knowledge application.
  • Delivered exceptional care to patients by helping with mobility and daily living requirements.
  • Cared for each patient according to care plan and physicians' instructions.
  • Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
  • Monitored medications, noted side effects and reported issues to senior staff.

Aged Care Worker

Aged Care Placement
02.2015 - 03.2015
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Scheduled and accompanied clients to medical appointments.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Education

Bachelor of Science - Registered Nursing

Edith Cowan University
Perth, WA
07.2026

Diploma of Nursing - Nursing

North Metropolitan TAFE
Mount Lawley, WA
08.2016

Skills

  • Patient Callbacks
  • Medical Records Management
  • HIPAA Guidelines
  • Records Maintenance
  • Housekeeping Duties
  • Case Management
  • ADLs Assistance
  • Client Documentation
  • Mobility Support
  • Patient Care
  • Supporting Daily Living Needs
  • First Aid and Safety

Certification

  • NDIS Worker screening clearance
  • Manual handling
  • WA National Police certificate
  • WA Health Nationally Coordinated Criminal History Check
  • CPR
  • Manual Handling
  • COVID-19 donning and doffing
  • Management of Aggression Training
  • Evidence of Respirator fit-testing
  • Immunization record
  • Degree certificate of Enrolled nursing

Timeline

Medical Receptionist

SMART HEALTH CLINIC
06.2023 - Current

Student Nurse Intern

HOLLYWOOD HOSPITAL
08.2015 - 09.2015

Aged Care Worker

Aged Care Placement
02.2015 - 03.2015

Customer Service Assistant

EG Group
08.2014 - Current

Bachelor of Science - Registered Nursing

Edith Cowan University

Diploma of Nursing - Nursing

North Metropolitan TAFE

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Arpana Swaroop