Summary
Overview
Work History
Education
Skills
Timeline
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Arun Pankyamma Ashok

Arun Pankyamma Ashok

Dubbo,NSW

Summary

Customer service professional with strong background in fostering positive customer experiences and resolving issues efficiently. Skilled in communication, problem-solving, and multitasking, with focus on team collaboration and achieving tangible results. Adaptable, reliable, and driven to exceed customer expectations. Has strong background in customer service excellence. Adept at resolving complex issues and fostering customer loyalty. Demonstrated capability in effective communication and problem-solving.

Overview

15
15
years of professional experience

Work History

Customer Service Champion

Shell UK
04.2022 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Mentored new hires in mastering company policies, products, and services for optimal customer support.
  • Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
  • Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
  • Conducted regular follow-ups with customers to ensure complete satisfaction post-purchase or issue resolution.
  • Adapted quickly to changes in company policies or procedures as needed while ensuring minimal disruption to daily operations.

Quality Control Inspector

United Gulf Pipe Manufacturing Ltd
10.2009 - 08.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.

Education

High School Diploma -

Institute of American Welding Technology
India
06.2003

Skills

    Assertiveness

    Problem Resolution

    Customer Relations

    Customer Service

    Problem-solving abilities

    Critical Thinking

    Active Listening

    Live chat support

Timeline

Customer Service Champion

Shell UK
04.2022 - 05.2024

Quality Control Inspector

United Gulf Pipe Manufacturing Ltd
10.2009 - 08.2021

High School Diploma -

Institute of American Welding Technology

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Arun Pankyamma Ashok