Arunima Sharma Dhital
Granville
Summary
Proven in enhancing customer loyalty and streamlining operations at Macarthur Motors, I excel in problem resolution and client relations. Demonstrated ability to manage high-stress situations and improve office efficiency. Skilled in customer service and administrative tasks, I foster trust and efficiency, contributing significantly to workplace productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
El Jannah
05.2024 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Receptionist
Macarthur Motors
07.2023 - 04.2024
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Answered phone promptly and directed incoming calls to correct offices.
- Booking flights, hotel rooms, car services for a business trips on behalf of company.
Customer Service Representative
Woolworths Supermarket
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Accounting
Asian College
NepalSkills
- Customer service
- Reliability and punctuality
- Problem resolution
- Client relations
Timeline
Customer Service Cashier
El Jannah
05.2024 - 02.2025
Receptionist
Macarthur Motors
07.2023 - 04.2024
Customer Service Representative
Woolworths Supermarket
01.2023 - 07.2023
BBA - Accounting
Asian College
Similar Profiles
Muhammad Asim NadeemMuhammad Asim Nadeem
Restaurant Manager at El Jannah MitchamRestaurant Manager at El Jannah Mitcham
Riyan ShahRiyan Shah
Casual Employee at El JannahCasual Employee at El Jannah
CAELAN THOMPSONCAELAN THOMPSON
Restaurant Manager at El JannahRestaurant Manager at El Jannah
Roeen KareemyRoeen Kareemy
Supervisor at El JannahSupervisor at El Jannah
Mark Vander NaaldMark Vander Naald
Firefighter at 185th Air National GuardFirefighter at 185th Air National Guard