Arushi Madan Gulati
34 MERRIBROOK BOULEVARD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and administration. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Developed strong client relationship management and persuasive communication skills in fast-paced sales environment. Proven ability to analyze client needs, deliver tailored solutions, and close deals effectively. Ready to leverage these skills to contribute value and drive success in new professional field.
Overview
2
2
years of professional experience
Work History
Sales Consultant
Harvey Norman
04.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built diverse and consistent sales portfolio.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
Retail Sales Assistant
SHAVERSHOP
01.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with online customer service, including fulfilling orders, click and collect, holds and inquiries.
- Organized store merchandise racks and displays, clearly labelling items to promote and maintain visually appealing environments.
- Responded to emails and phone calls with head office and a wide range of customers.
- Lead the store and team in absence of the store managers, opening and closing the store, mainitaining the cash registers as needed.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by offering advice on purchases and promoting additional products as well as utilized upselling techniques to boost sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Worked with KPIs and targets and helped maintained store upt and avt.
- Checked the inventory at all times.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Advanced Diploma of Conveyancing - Law
National Business Institute of Victoria
Cheltenham, VIC12-2025
Bachelor of Arts Economics Honours - Economics
University of Delhi
06.2019
Skills
- Team player with good organisational skills and the ability to manage multiple tasks at once
- Customer focussed inclusive of greeting customers, handling their queries on phone or in person
- Strong leadership skills with the ability to motivate and inspire a team
- Handling inquiries, calls, messages, and document preparation
- Honest, reliable and punctual
- Strong verbal and written communication skills
- High proficiency in Microsoft Suite-Excel, Outlook, Word, Adobe as well as good knowledge of MYOB
- Data management
- Cash handling, balancing and administrative activities
- POS inventory system operation
- Excellent verbal and written communication skills
- Merchandise Receiving and Handling
- Have a very good knowledge of basic maths, statistics, economics and finance
- Experience working with the KPIs and targets
- Time management
- Customer relationship management
- Objection handling
- Product and service sales
- Closing techniques
- Consultative sales
- Sales strategies
- Lead generation
- Referral generation
- Sales analysis
- Sales funnel management
- Exceeds sales goals
- Customer relationship building
- Customer service
- Sales consultation
Additional Information
Available on demand
Contact
34 MERRIBROOK BOULEVARD, VIC 3978
Education
Delhi, India
Timeline
Sales Consultant
Harvey Norman
04.2024 - Current
Retail Sales Assistant
SHAVERSHOP
01.2023 - 04.2024
Bachelor of Arts Economics Honours - Economics
University of Delhi
Advanced Diploma of Conveyancing - Law
National Business Institute of Victoria
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