Arwal Riak
Melbourne,VIC
Overview
6
6
years of professional experience
Work History
Retail Worker
Glamwood
Melbourne, VIC
01.2022 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Customer Service Cashier
Werribee Plaza
Werribee, VIC
08.2020 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Disability Support Worker
Baptcare
Werribee, VIC
01.2018 - 12.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Spa Receptionist
Werribee Mansion
Werribee, VIC
05.2016 - 09.2016
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
12 -
MacKillop College
Werribee, VIC11.2017
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Friendly and Helpful
- Attention to Detail
- Team Cooperation
- Creative Thinking
- Positive Customer Engagement
- Organization
- Goal-Driven
Timeline
Retail Worker
Glamwood
01.2022 - 09.2022
Customer Service Cashier
Werribee Plaza
08.2020 - 12.2020
Disability Support Worker
Baptcare
01.2018 - 12.2019
Spa Receptionist
Werribee Mansion
05.2016 - 09.2016
12 -
MacKillop College