Arya Baatar

Public Transport Victoria, Melbourne Airport

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Compiled client profiles and entered information into operating system.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.