Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ASHEN GONAGALA

5/332 Maroondah Highway Ringwood,VIC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Gaming Service Representative

Dandenong Cranbourne Rsl
02.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Developed rapport with regular customers, fostering loyalty and positive word-of-mouth referrals for the establishment.
  • Analyzed customer feedback and addressed concerns proactively, demonstrating commitment to continuous improvement in service quality.

Painter

ADMB Property Services Pty Ltd
12.2021 - 02.2024
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
  • Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
  • Followed safety procedures and properly used protective gear while painting.

Education

Certificate III in Painting and Decorating -

ORANGE INTERNATIONAL COLLEGE
11.2020

COMMERCE -

COLOMBO INTERNATIONAL SCHOOL
07.2018

Skills

  • Good communication skills
  • Multilingual
  • Outgoing and extroverted mindset
  • Focused on constantly improving and hard work
  • Customer service expertise
  • Complaint Handling
  • Teamwork and Collaboration
  • Understanding Customer Needs

Accomplishments

  • Sport colors achiever for the year 2018.

Languages

English
Native or Bilingual

Timeline

Painter

ADMB Property Services Pty Ltd
12.2021 - 02.2024

Gaming Service Representative

Dandenong Cranbourne Rsl
02.2021 - Current

Certificate III in Painting and Decorating -

ORANGE INTERNATIONAL COLLEGE

COMMERCE -

COLOMBO INTERNATIONAL SCHOOL

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ASHEN GONAGALA