Ashis Adhikari
IT help Desk Officer
Granville,NSW
Summary
IT Support About Me Experience Results-oriented, adaptable, and passionate IT operations professional with over a year of work experience in customer service, technical support, PC maintenance, and system/network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality
Overview
5
5
years of professional experience
Work History
Senior Education, Consultant / IT Support
Softmax Education
Sydney
01.2020 - Current
- Softmax is the Education and Migration agency which guides the students to choose their course and help them in visa process
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used remote login tools to assist clients with technical and product questions.
- Supported customers with online billing, access and account issues.
- Counselling student, keeping records, organising data ,
- Managing student accounts,
- Managing office network,Increasing sales
Marketing Manager/, Education Consultant
Brainstorm Education Consulting
01.2018 - 01.2020
- Brainstorm is an emerging education company which provide excellent counselling to international students
- Visiting college to establish good relationship, Creating various promotions to attract the customer, Having good relation with students, conducting various informative seminar to student were some major responsiblitied
Education
Bachelor of Information Technology - Information Technology
Kent Institute Australia
Sydney, NSW07.2022
Diploma - Software Development
Canterbury Business College
04.2020
Certificate IV - Software Development
Canterbury Business College
04.2019
Skills
- Customer Support Needs Assessment
- Hardware Diagnostics
- [Type] Debugging
- Technical Troubleshooting
- Call Center Operations
- Hardware Upgrades
- Windows XP/Vista
- Administrative Staff Coordination
- Verbal and Written Communication
- Microsoft Windows and Office
- Organizational Skills
- Software Evaluation
- Troubleshooting Network Issues
- Program Analysis
- Help Desk Support
- Teamwork and Collaboration
- Customer Service Support
- Multitasking and Prioritization
- Defect Analysis and Resolution
Affiliations
Association
Australian Web
Industry Association
2022 2022
Timeline
Senior Education, Consultant / IT Support
Softmax Education
01.2020 - Current
Marketing Manager/, Education Consultant
Brainstorm Education Consulting
01.2018 - 01.2020
Bachelor of Information Technology - Information Technology
Kent Institute Australia
Diploma - Software Development
Canterbury Business College
Certificate IV - Software Development
Canterbury Business College