Gerald Ilorjiakor
Sydney,NSW
Summary
Resourceful IT personnel with over 7 years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges.
Overview
8
8
years of professional experience
Work History
IT Support Consultant
Roseville Care
Plumpton , NSW
05.2022 - 11.2022
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Utilized password reset utility to unlock units with BIOS password locks.
IT Support Specialist
AFRI-AGRI Products Limited
Ikeja, Lagos
09.2017 - 02.2022
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- A very good knowledge of Amazon AWS.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Installed and supported desktop software titles and add-ons.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Served as first point of contact for incoming technical service calls and emails.
- Assist Sales and Account department with various types of technical issues via email, live chat and telephone.
- Maintained up-to-date case documentation for future reference.
- Used remote login tools to assist clients with technical and product questions.
- Work with Microsoft Exchange, Active Directory , Configuring and setting up account for new users(Staff)
- Created user accounts and configured settings in Active Directory.
- Managed Active Directory user accounts, groups, and computer objects.
IT Instructor
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Obosi, Anambra
03.2015 - 07.2017
- Set up and maintained classroom computers and equipment.
- Instructed students on use of technology tools and equipment as well as methods for accessing information.
- Created and distributed course syllabus to share course outline with students.
- Planned and prepared lectures and lessons covering areas of information technology such as Hardware Maintenance , Networking, Web Programming and Graphic designs
- Detected and corrected error messages within software and hardware reporting systems.
- Built and repaired Computer Lab computers according to schedule.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Trained users to operate and manage hardware and software.
IT Technician
BISHOP SHANAHAN COLLEGE ORLU
Orlu, Imo
09.2014 - 02.2015
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Created and distributed course syllabus to share course outline with students.
- Developed written instructions and handouts to supplement course lectures.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Detected and corrected error messages within software and hardware reporting systems.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Trained users to operate and manage hardware and software.
Education
Computer Professional Exam 1 - Computer Professionals of Nigeria
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Obosi09.2014
Diploma - Computer Information Technology
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Obosi09.2014
Computer Foundation Exam - Computer Professionals of Nigeria
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Obosi04.2014
Computer Affiliate Exam - Computer Professionals of Nigeria
JOHN BOSCO INSTITUTE OF TECHNOLOGY
09.2013
Computer Hardware Repair Certificate - Computer Hardware Repair And Maintenance
JOHN BOSCO YOUTH CENTER
Obosi11.2011
West African Examination Council - WAEC
HOLY CHILD MADONNA COLLEGE
Obosi06.2011
Skills
- Technical Troubleshooting
- Hardware Upgrades
- Customer Support Needs Assessment
- Call Center Operations
- Windows & Mac
- Teamwork and Collaboration
- Training Materials Development
- Hardware and Software Repair
- Microsoft Windows and Office
- Multitasking and Prioritization
- Help Desk Support
- Attention to Detail
- Account Administration
- Customer Service Support
- Antivirus Software
- DHCP/DNS Ethernet and Firewall Proficient
- Network Administration
- Amazon Web Services
- LAN and WAN Control
- Quick Learner
- Remote Conferencing Support
- New Technology Integration
- Virus Protection
- Software Management
- Network Security
Timeline
IT Support Consultant
Roseville Care
05.2022 - 11.2022
IT Support Specialist
AFRI-AGRI Products Limited
09.2017 - 02.2022
IT Instructor
JOHN BOSCO INSTITUTE OF TECHNOLOGY
03.2015 - 07.2017
IT Technician
BISHOP SHANAHAN COLLEGE ORLU
09.2014 - 02.2015
Computer Professional Exam 1 - Computer Professionals of Nigeria
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Diploma - Computer Information Technology
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Computer Foundation Exam - Computer Professionals of Nigeria
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Computer Affiliate Exam - Computer Professionals of Nigeria
JOHN BOSCO INSTITUTE OF TECHNOLOGY
Computer Hardware Repair Certificate - Computer Hardware Repair And Maintenance
JOHN BOSCO YOUTH CENTER
West African Examination Council - WAEC
HOLY CHILD MADONNA COLLEGE
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