Ashish Rana Bhat
Sebastopol,VIC
Summary
Dedicated professional with strong customer service and problem-resolution skills. Experienced in coordinating projects and enhancing team performance. Committed to delivering exceptional customer experiences and maintaining high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Sales Assistant Team Member
woolworths
Sydney, NSW
02.2025 - Current
- Assisted customers with product inquiries and purchases in a fast-paced environment.
- Processed transactions accurately using point-of-sale systems to enhance service efficiency.
- Resolved customer complaints promptly to uphold high customer satisfaction.
- Maintained clean, organized sales floor to enhance customer shopping experience.
- Stocked shelves with merchandise, ensuring proper placement and visibility.
- Monitored inventory levels and reported discrepancies to ensure timely restocking.
- Assisted other departments, including cashiering and stocking shelves.
Front End Customer Service Manager
Zenith Restro and Bar
Sydney, NSW
02.2025 - 02.2026
- Supervised front end operations to enhance customer service experiences.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Resolved customer complaints and escalated issues to senior management.
- Implemented new procedures for handling transactions and returns efficiently.
- Assisted customers with product selection, ordering, and returns.
- Fostered a welcoming atmosphere by maintaining cleanliness and organization of the front area.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Coordinated with kitchen staff to streamline food service delivery.
Project Support Officer
Nepal Red Cross Society
Kathmandu, Bagmati
03.2019 - 01.2025
- Coordinated project activities to support humanitarian efforts in local communities.
- Managed communication with stakeholders to ensure project alignment with objectives.
- Assisted in developing project plans and timelines for effective execution.
- Monitored project performance against predetermined objectives to identify potential issues or risks that may impact the successful completion of the project.
- Monitored project budgets and expenditures to maintain financial integrity.
- Prepared documentation and reports to track project progress and compliance.
- Prepared status reports outlining key achievements throughout a project's duration.
- Supported resource allocation and logistics for timely project implementation.
- Facilitated meetings to discuss project updates and address challenges proactively.
- Organized training sessions for volunteers to enhance operational efficiency.
- Ensured compliance with company policies, procedures and standards when carrying out duties associated with assigned projects.
Education
Master of Arts - Masters in Social Work
Acknowledge Education
Melbourne, VIC01-2028
Certificate III - Individual Support(Ageing & Disability)
Australian Community & Management College
Sydney, NSW07-2026
Bachelor of Arts - Social Work
Tribhuwan University
Kathmandu, Nepal04-2018
Skills
- Customer service
- Communication skills
- Customer relationship management
- Problem resolution
- Time management
- Project management
- Team leadership
- Team support
- Hospitality management
- Problem-solving
- CPR and first aid
- PPE use
Timeline
Sales Assistant Team Member
woolworths
02.2025 - Current
Front End Customer Service Manager
Zenith Restro and Bar
02.2025 - 02.2026
Project Support Officer
Nepal Red Cross Society
03.2019 - 01.2025
Master of Arts - Masters in Social Work
Acknowledge Education
Certificate III - Individual Support(Ageing & Disability)
Australian Community & Management College
Bachelor of Arts - Social Work
Tribhuwan University