Yoga
ASHISH SHRIVASTAVA
Chatswood,NSW
Summary
Seasoned Business Analyst offering 10 plus years of multiple industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Go to Market Strategy, Market Research and Evaluation Product Development & Commercialization Requirements Management Stakeholder Engagement and Management Industry Awareness Revenue and Profit Maximization Acumen Project & Operations Management.Relationship building Customer Management Cross functional team collaboration and leadership Time Management, Good Listener, Storyteller, Task prioritization and execution, Analytical Thinker & Problem Solver, Decision Making, Entrepreneurial growth mindset
Overview
17
17
years of professional experience
19
19
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Business Analyst Contractor
The Annet Group
10.2022 - Current
- Business Development for real estate business SaaS, CRM, and BPM product services
- Leading the programs and project delivery for real estate customers across APAC region including Key Account Management
- Lead the go to market for new products and innovations along with analysis of relevant industry information and data with support from third-party partners
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Managed and motivated sales team to increase revenue 20% .
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Created detailed industry reports from various research for review by product development team.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Evaluated trends to understand competitive environments and assess current strategies.
Business Analyst Consultant
Tech Mahindra
Pune, Maharashtra
05.2014 - 07.2016
- The Telecom Business Vertical and grew revenue by increasing product and service penetration across EMEA and APCA markets for large global telecom companies via SaaS, PaaS, OSS BSS platform offerings
- Lead cross functional global team of product managers as key stakeholders for existing and new product offering basis market and business analysis, revenue share growth, with proactive customer engagement through leading tailor-made SaaS and PaaS proposals including new product launch and strategy planning, process and system road map, negotiation of contracts for Global Telecom Operators in EMEA, APAC
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of sales and product managers.
- Assisted Telecom vertical sales team to improve client satisfaction across all geographies for Qatar Telecom transformation to Ooredoo.
- Researched competitors to build report of rising trends in EMEA and APAC markets for the top telecom operator customers.
- Worked one-on-one with telco clients and sales managers to improve business process, customer and sales process and product offerings.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
Business Development and Analyst
RE/MAX
09.2021 - 10.2022
- Contacting and meeting prospective clients and winning their business
- Adding average 3 properties per month on the existing rent roll
- Manage portfolio of 50 high priority properties end to end
- Present the properties for open inspections along with end-to-end property management,
- Creating and delivering professional presentations to prospective clients
- CRM management and reporting on BDM activities
- Generating leads through available online data, referrals, and social media leads to convert into successful customer signing up for property management,
- Market mapping, gathering reports and relevant trends,
- Attending property related trade fairs to gather intelligent information and networking
- Reached out to potential customers via telephone, email and in-person inquiries.
- Discovered root causes of problems and identified appropriate solutions.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Enhanced interfaces to promote better functionality for users.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Optimized core processes to improve business performance and operational agility.
Business Development and Customer Service Manager
CovaU Energy
Sydey, New South Wales
02.2018 - 08.2021
- Expanded market and grew revenue by 15% YoY through across 100 plus Key accounts in Australia including in the Commercial & Industrial segments:
- Customer acquisition and retention across Australia for B2B segment including commercial and industrial customers
- Enhance revenue and market share through C-level presentations and relationship development through account management and project delivery across Australia
- Team management – Lead direct & channel teams of 15 members across Australia,
- Lead strategy for new products and service pricing launch across Australia,
- Awarded Best Business Development manager for highest sales achievement in 2018
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Business Analyst Supervisor
Prestige Institute of Management
11.2016 - 11.2017
- Industry expert and project consultant overlooking a team of 200 PhD and Post Graduate research scholars with projects on market research, business planning, strategy management, Ethics in business and management, sales and distribution, consumer behavior Projects through Indore University – Industrial Partnership Department
- Supported and collaborated on design and development of implementation features.
- Facilitated and elicited actionable requirements documentation to enable successful implementation.
- Participated in design and testing of prototypes.
- Delivered requirements, performed analysis and evaluated downstream business, systems, processes and organizational impacts.
- Created and optimized records management strategies to coordinate and protect information.
- Helped leaders understand how to effectively manage education, course content selection and effective industrial placement.
Project Manager
Thapar Industries, Avantha Foundation
09.2015 - 11.2016
- Planned & executed projects associated with clean energy, health delivery, sustainability & capacity building across India worth > USD 100Mn
- Lead national operations, including market and business impact analysis for a national level program to improve nutrition, livelihood, governance, and economic development positively impacting > 500 Mn human lives across 12 Indian states
- Closely collaborated on project implementation with multi-functional teams across India
- Headed a multi-functional team on capacity building projects for elected representatives on waste management under National “Smart Cities” mission
- Personally, instrumental in contract negotiation and bringing 100 Mn USD worth collaboration from Bill and Melinda Gates Foundation and developing post-doctoral fellowship program for pan India team of Fellows as per market and product impact analysis and mapping, create and implement project on Reduction of Malnutrition in children - First 1000 days (0 to 3 years)
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified and analyzed gaps between current situation and desired outcome using resources to obtain information and deliver solutions.
- Communicated with stakeholders and partners to gather requirements and information.
- Worked with stakeholders and partners to gather, analyze and define requirements.
Business Consultant
Globacom Ltd
Lagos, Nigeria
09.2011 - 05.2014
- Head the growth of Glo Business service (voice, data, VAS and New Product services) worth 112 Mn USD annual revenue for B2B customers across all business verticals in Nigeria, Ghana and Benin markets
- Develop business plan, innovative products, and marketing campaigns through CVM team, for CMS & RMS leadership in postpaid - mobile and fixed line products across Nigeria for Global accounts and Named/Large Corporate accounts
- Develop and Implement National Sales & Distribution strategy for postpaid channel – Mobile and fixed line (voice and data) across Nigeria and Ghana markets
- Supervising cross cultural team of 50 plus direct and channel sales and marketing team across Nigeria Ghana and Benin
- Awarded Best Product Head for increasing post pay business revenue by 20% to 112 Mn USD annually in 2014 (Re-organized the existing system through new suggestion and process to make it work more efficiently for customers)
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Conferred with customer account representatives to service accounts and bring in more than $10Mn in yearly sales.
Product Manager
Bharti Airtel (Singtel Group)
Mumbai, Indi
05.2006 - 09.2011
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Liaised with clients to better understand business needs and current market landscape.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Spearheaded collaborative efforts to bring products to market.
- Monitored market trends and competitor performance to update promotional strategies.
- Directed planning and budgeting efforts.
- Maintained positive vendor relations to build strong partnerships.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Boosted customer base penetration using creative promotional approaches.
- Reduced project downtime with quality product inspections.
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product performance.
Education
Executive MBA -
Indian Institute of Management
MBA - undefined
International Institute of Professional Studies
Prince2 Agile Project Management Practitioner -
Project Management Institute
04.2001 - 07.2019
Certification of Excellence - Real Estate
Think Real Estate
Sydney 10.2019 - 08.2020
Skills
Data analysis
undefinedCertification
2019 - Prince2 Agile Certified Practitioner (Project Management)
Accomplishments
- Reduced organizational operating costs by 20% by streamlining processes in Globacom.
- Led team to meet 100% of SLAs by streamlining business processes and identifying areas for improvement in Globacom.
- Developed an organizational change management strategy for 100 employees as a Lead Analyst in airtel.
- Designed a workflow solution for airtel, resulting in sales and customer response by almost 50%.Internal auditor role
- Management - Directed marketing team of 12 direct reports. Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
- Earned the Best Product Manager Award for 2 years in a row for documenting, redesigning and improving business processes.
Affiliations
- Art of Living
- Red Cross Australia
- Lions Club
- National Association of Social Workers
Interests
Travelling
Timeline
Business Analyst Contractor
The Annet Group
10.2022 - Current
Business Development and Analyst
RE/MAX
09.2021 - 10.2022
Certification of Excellence - Real Estate
Think Real Estate
10.2019 - 08.2020
Business Development and Customer Service Manager
CovaU Energy
02.2018 - 08.2021
Business Analyst Supervisor
Prestige Institute of Management
11.2016 - 11.2017
Project Manager
Thapar Industries, Avantha Foundation
09.2015 - 11.2016
Business Analyst Consultant
Tech Mahindra
05.2014 - 07.2016
Business Consultant
Globacom Ltd
09.2011 - 05.2014
Product Manager
Bharti Airtel (Singtel Group)
05.2006 - 09.2011
Prince2 Agile Project Management Practitioner -
Project Management Institute
04.2001 - 07.2019
Executive MBA -
Indian Institute of Management
MBA - undefined
International Institute of Professional Studies
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