Summary
Overview
Work History
Education
Skills
References
Timeline
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Ashlea Ferguson

Torquay,Vic

Summary

Collaborative Case manger with solid experience supporting individuals with diverse backgrounds and abilities to navigate job market and pursue employment opportunities. Skilled at creating customised job search plans and identifying job opportunities. Reliable and dedicated to fostering successful connections between clients and potential employers. Strategic Job Coach with substantial background in providing career counseling and job search strategies to job seekers. Skilled at coaching clients on interview techniques and resume building. Excellent assessment and evaluation skills and committed to developing individualised plans.

Overview

8
8
years of professional experience

Work History

Job Coach

AtWork Australia
09.2022 - Current
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organisations and resources to provide additional support services for clients when needed.
  • Developed and maintained relationships with community resources to support job coaching.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
  • Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategising.
  • Collaborated with local employers to identify job opportunities for clients.
  • Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job search process.

Holiday consultant

Great Ocean Road Real Estate
01.2021 - 08.2022
  • Answering phones, and taking messages
  • Taking bookings, booking enquiries
  • Assisting with general enquiries face to face and via phone
  • Checking customers in and out of rooms
  • Knowledge of relevant payment system
  • First point of contact for customer complaints
  • Operate office machines, such as photocopiers, facsimile machines, voice mail
  • Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail

Receptionist

Bellbrae Country Club
01.2017 - 01.2019
  • Reception
  • Answering phones, and taking messages
  • Assisting with general enquiries face to face and via phone
  • Checking customers in and out of rooms
  • Knowledge of relevant payment system
  • First point of contact for customer complaints
  • Operate office machines, such as photocopiers, facsimile machines, voice mail
  • Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
  • Housekeeper
  • Replenishment of stock
  • Changing of bed linen and remaking to high professional standard
  • Cleaning of room, vacuuming, mopping of floors
  • Cleaning bathroom replenishing bathroom stock
  • Emptying rubbish
  • Cleaning of windows and surrounds
  • Reporting any damages to Supervisor
  • Adhere to quality and safety standards

Education

Hairdressing Apprenticeship - Hairdressing

Headmasters
Melbourne

Skills

  • Customer and Personal Service
  • Strong Written and verbal Communication skills
  • Problem solving skills
  • Case management
  • Empathetic
  • Case Documentation
  • Organisation and Multitasking
  • Relationship Building
  • Conflict Resolution
  • Positive, empathetic Attitude
  • Email and Telephone Etiquette
  • Community Resources

References

Julia Steinbach 0403 163 949

Anna O’Dwyer 0416 457 064

Timeline

Job Coach

AtWork Australia
09.2022 - Current

Holiday consultant

Great Ocean Road Real Estate
01.2021 - 08.2022

Receptionist

Bellbrae Country Club
01.2017 - 01.2019

Hairdressing Apprenticeship - Hairdressing

Headmasters

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Ashlea Ferguson