Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Ashlea Lewis

Croydon,VIC

Summary

Experienced retail manager and loss prevention investigator with a strong customer service focus and a passion for delivering results. Seeking to leverage extensive experience and leadership skills into a challenging role within the loss prevention or security industry. Motivated individual with the ability to learn, educate, and adapt quickly to any environment.

Overview

23
23
years of professional experience

Work History

National Loss Prevention Investigator

MYER Pty Ltd
04.2021 - Current
  • Manage all aspects of Investigations for matters of theft, fraud or serious misconduct across store network of 65 stores Nationally
  • CCTV operation, Alarm management, Compliance
  • Investigate and prepare Executive reports for Serious incidents
  • Lead role in Organised retail crime taskforce conducting covert operations to target recidivist offenders and their receivers, resulting in Police search warrants and arrests
  • Involvement in multiple Police & Retail shop theft operations
  • Building strong relationships with key stakeholders including Law Enforcement
  • Provide support and advice to Store Leadership teams in all aspects of Security and Shrinkage Management
  • Awarded Employee of the Month and National Investigator Quarterly awards on multiple occasions

Store Manager

Adair's
10.2020 - 04.2021
  • Managed team of 10 employees in all aspects of Store operations
  • Delivery of store financial results, salary budgets, visual merchandising and business processes
  • Achieved gold status financial stocktake result


Regional Retail Operations Manager

MYER Pty Ltd
01.2020 - 06.2020
  • Managed VIC/TAS region of 17 Myer stores
  • Conducted audits on Shrinkage Management & Compliance
  • Supported store leadership teams with all aspects of store operations

Loss Prevention Business Partner

MYER Pty Ltd
02.2017 - 01.2020
  • Provided Regional support to all VIC/TAS stores, Support Office and Distribution Centre to drive shrinkage awareness programs
  • Supported stores with stocktake preparations, execution and investigations
  • Managed all aspects of external theft and fraud, working closely with Coverts and Law Enforcement

Customer Service Manager

MYER Pty Ltd
02.2015 - 02.2017
  • Managed team of 80+ team members and 4 team leaders working across multiple brands and departments

Cosmetics Sales Manager

MYER Pty Ltd
01.2011 - 02.2015
  • Managed 18 Cosmetic counters with 100+ team members including concessions businesses

Deli Manager/ Duty Manager

Woolworths
09.2001 - 12.2007

Education

Certificate II Security Operations

Technical Advanced Training
Broadmeadows, VIC
01.2024

Level 1 Investigative Interviewing Techniques

Wicklander-Zulawski & Associates
07.2022

Certificate II in Retail Operations

Woolworths
Melbourne, VIC
12.2005

Lilydale High School
Lilydale, VIC

Skills

  • Auror Retail Crime Platform
  • Appriss Secure Store
  • Video Surveillance Proficiency
  • Security Systems Management
  • Investigative Interviewing
  • Relationship Building and Networking
  • Risk Management
  • Fraud Detection
  • Incident Reporting
  • Organised Retail Crime Prevention

References

  • Omar EID, Retail Crime Manager MYER

      0438 101 113

  • Alex VAN DIGGELEN, Profit Protection Manager Supply Chain MYER

      0438 008 520

  • Catherine FIORENZA, Asset Protection Manager Ralph Lauren

      0438 101 642

  • Christine PIACENTINI, Retail Loss Analytics Team Lead MYER

      0422 724 325

Timeline

National Loss Prevention Investigator

MYER Pty Ltd
04.2021 - Current

Store Manager

Adair's
10.2020 - 04.2021

Regional Retail Operations Manager

MYER Pty Ltd
01.2020 - 06.2020

Loss Prevention Business Partner

MYER Pty Ltd
02.2017 - 01.2020

Customer Service Manager

MYER Pty Ltd
02.2015 - 02.2017

Cosmetics Sales Manager

MYER Pty Ltd
01.2011 - 02.2015

Deli Manager/ Duty Manager

Woolworths
09.2001 - 12.2007

Certificate II Security Operations

Technical Advanced Training

Level 1 Investigative Interviewing Techniques

Wicklander-Zulawski & Associates

Certificate II in Retail Operations

Woolworths

Lilydale High School

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Ashlea Lewis