Ashlea Lewis
Croydon North,Australia
Summary
Experienced professional in Retail Crime and Loss Prevention, focusing on organised retail crime prevention and effective multi-agency partnerships. Proven ability to lead covert operations and generate high-level reports, enhancing stakeholder engagement. Expertise in CCTV management and risk assessment, resulting in significant theft and fraud mitigation.
Overview
24
24
years of professional experience
Work History
National Loss Prevention Investigator
MYER Pty Ltd
Melbourne
04.2021 - Current
- Manage investigations into theft, fraud, and serious misconduct across a 56-store network.
- Operate and manage CCTV, alarm systems, and compliance controls.
- Prepare executive-level reports on serious incidents for senior leadership.
- Lead covert operations targeting organised retail crime offenders, resulting in police warrants and arrests.
- Participate in multi-agency police and retail operations and Industry forums.
- Build strong relationships with law enforcement and internal stakeholders.
- Advise store leadership teams on all aspects of security and shrinkage management.
- Awarded multiple Employee of the Month and National Investigator Quarterly Awards.
Retail Crime Manager (Secondment)
MYER Pty Ltd
Melbourne
11.2024 - 08.2025
- Led the Organised Retail Crime (ORC) strategy across Intelligence, E-Commerce, and Operations.
- Managed investigations, analytics, and intelligence teams in daily operations.
- Coordinated a national approach to complex fraud and organised crime investigations.
- Partnered with police and external stakeholders to drive multi-agency operations and arrests.
- Managed surveillance budget and partnership with external provider for ORC Investigations.
- Delivered executive-level reporting, data insights, and risk recommendations to senior leadership.
- Supported development of national frameworks to strengthen store security and shrinkage prevention.
Store Manager
Adairs
Ringwood, VIC
10.2020 - 04.2021
- Managed full store operations with a team of 10.
- Achieved Gold Status financial stocktake result.
Regional Retail Operations Manager
MYER Pty Ltd
01.2020 - 06.2020
- Managed VIC/TAS region of 17 stores.
- Conducted shrinkage management and compliance audits.
- Delivered regional support for store operations, stocktakes, and investigations.
Loss Prevention Business Partner
MYER Pty Ltd
02.2017 - 01.2020
- Investigated theft and fraud cases across VIC/TAS.
- Partnered with covert teams and law enforcement to disrupt retail crime.
- Delivered compliance training and shrinkage awareness programs.
Customer Service Manager
MYER Pty Ltd
Doncaster
02.2015 - 02.2017
- Managed 80+ staff across multiple departments.
- Delivered strong operational performance and compliance.
Cosmetics Sales Manager
MYER Pty Ltd
Doncaster
01.2011 - 02.2015
- Managed 18 cosmetic counters with 100+ team members including concession brands.
- Drove strong sales and customer experience outcomes.
Deli Manager / Duty Manager
Woolworths
09.2001 - 12.2007
- Managed daily operations of the deli and duty manager responsibilities.
- Supervised team performance and customer service standards.
Education
Certificate II in Security Operations -
Technical Advanced Training
01.2024
Level 1 Investigative Interviewing Techniques -
Wicklander-Zulawski & Associates
07.2022
Certificate II in Retail Operations -
Woolworths
12.2005
Skills
- Auror Retail Crime Platform
- Appriss Secure Store
- CyberSource
- CCTV
- Alarms & Security Systems Management
- Investigative Interviewing
- Incident Reporting
- Risk Management
- Fraud Detection
- Organised Retail Crime Prevention
- Covert Operations
- Multi-Agency Collaboration
- Stakeholder Engagement
- Relationship Building
References
- Mehul Jain, (Previously) MYER National Loss Prevention Manager 0430 624 312
- Alex Van Diggelen, Loss Prevention Business Partner APAC, Lovisa, 0438 008 520
- Christine Piacentini, Retail Loss Analytics Team Lead, MYER, 0422 724 325
Timeline
Retail Crime Manager (Secondment)
MYER Pty Ltd
11.2024 - 08.2025
National Loss Prevention Investigator
MYER Pty Ltd
04.2021 - Current
Store Manager
Adairs
10.2020 - 04.2021
Regional Retail Operations Manager
MYER Pty Ltd
01.2020 - 06.2020
Loss Prevention Business Partner
MYER Pty Ltd
02.2017 - 01.2020
Customer Service Manager
MYER Pty Ltd
02.2015 - 02.2017
Cosmetics Sales Manager
MYER Pty Ltd
01.2011 - 02.2015
Deli Manager / Duty Manager
Woolworths
09.2001 - 12.2007
Certificate II in Security Operations -
Technical Advanced Training
Level 1 Investigative Interviewing Techniques -
Wicklander-Zulawski & Associates
Certificate II in Retail Operations -
Woolworths