ASHLEE AKED
Park Ridge
Summary
Dynamic Store Assistant with over 10 years of experience driving operational excellence across diverse roles. Demonstrated leadership capabilities complemented by exceptional time management and problem-solving skills ensure efficient store operations. Proven track record of thriving independently and collaboratively in fast-paced, high-volume environments, consistently delivering outstanding customer service and support. Committed to fostering a positive team atmosphere while achieving organizational goals and enhancing overall store performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Assistant
Aldi
03.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
Contact Centre Agent
National Storage
02.2020 - 03.2022
- Enhanced customer experience through various multimedia channels.
- Achieve individual sales and KPI metrics, adding value with every interaction.
- General administration duties.
Crew Member Shift Manager
McDonald's
12.2013 - 02.2020
- Comply with Franchise policies and procedures.
- Display excellent customer service and cash handling skills.
- Maintain high levels of workplace hygiene.
- Administration duties.
- Observe and conduct relevant OH&S policies when preparing and cooking assorted food items.
Education
High School Certificate - Year 10
Bundaberg State High School
Bundaberg, QLDSkills
- Computer system management
- Effective multitasking
- Effective time management
- Effective in both supervised and independent settings
- Demonstrates initiative
- Strong verbal and written communication
- Customer service
- Store maintenance
- Customer assistance
Certification
- Retail - Certificate II
- Leading The Shift – Management (McDonalds)
Timeline
Store Assistant
Aldi
03.2022 - Current
Contact Centre Agent
National Storage
02.2020 - 03.2022
Crew Member Shift Manager
McDonald's
12.2013 - 02.2020
High School Certificate - Year 10
Bundaberg State High School
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