Ashlee Morgione
Vermont South
Summary
Experienced professional with a proven track record of delivering exceptional customer service and support in retail and hospitality industries. Seeking part-time/casual employment to complement academic pursuits. Highly adept at collaborating with teams, achieving desired outcomes, and ensuring seamless operations and high customer satisfaction. Known for reliability, adaptability, and consistently providing top-notch service to foster a productive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar and Service Assistant
Kennedy’s Bar and Restaurant
02.2024 - 10.2024
- Providing high quality customer service, especially in the context of language and cultural differences.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Prepared garnishes, syrups, and other ingredients needed for specialty cocktails or mocktails throughout the shift.
- Assisted in inventory management for optimal stock levels and reduced waste.
Sales Assistant
Anaconda
07.2021 - 01.2024
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately through POS systems while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Efficiently stocked and organised merchandise displays and inventory within the store.
- Trained new hires on company policies, procedures and sales tactics.
- Collected and packed Online orders and click and collect packages.
Education
Bachelor of Arts - Psychology
Deakin University
Melbourne, VICVictorian Certificate of Education - 2021-2023
Vermont Secondary College
2018-2021
Forest Hill Secondary College
Skills
- Customer assistance
- Food service
- Verbal and written communication
- Safe food handling
- Complaint handling
- Problem-solving
- Cash register operation
- Cross-selling and upselling
Certification
- Responsible Service of Alcohol Certificate (RSA) - January 2025
Timeline
Bar and Service Assistant
Kennedy’s Bar and Restaurant
02.2024 - 10.2024
Sales Assistant
Anaconda
07.2021 - 01.2024
Bachelor of Arts - Psychology
Deakin University
Victorian Certificate of Education - 2021-2023
Vermont Secondary College
2018-2021
Forest Hill Secondary College
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