Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ashleigh Baker

Ashleigh Baker

Helensburgh

Summary

In waiting for Woolworths Woolooware Bay to open I successfully completed secondments in Group 444, 443 and 442 across 15 stores. With a proven track record I have developed a strong network within Woolworths. I excel in operations management and fostering customer relations. Recognised for attention to detail and team leadership, I've driven compliance, sales growth, and loss prevention. My approach boosts team morale and performance, ensuring high standards in service and safety.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Woolworths Woolooware Bay
02.2024 - Current
  • Maintained excellent customer service by building positive customer relationships within the community and offering prompt resolutions. Bringing to life Woolworth's purpose of "We bring a little good to everyone, everyday."
  • Monitored Routine Compliance, Food Safety Standards and Core loss. Completed in daily store walks to identify and proactively resolve issues impacting store operations.
  • Identified and worked to resolve stockloss generated by out of code waste. Identifying routine errors and trends via daily dump huddles and communicating standards and expectations to the team.
  • Supported and developed the Grocery Department in achieving consistent successful results in the C1A inventory routines.
  • Supported the Online department in achieving consistent results in Optimal Order. Addressing repeat problems quickly to prevent long-term trends and liaising issues with the eCom zone Operations lead.
  • Supervised and evaluated team members to help improve skills, achieve daily tasks, and support growth personally and as a team.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Created and maintained safe and secure work environments for employees. Achieved via reporting of Hazards and incidents and working in partnership with our Safety, Health and Wellbeing partner and WFM stakeholders to resolve safety concerns.
  • Fostered a positive work culture by promoting teamwork and recognising individual achievements among team members regularly. Recognition provided in store and via work platforms such as Workjam.
  • Developed relationships with Food diversion partners to prevent waste and deliver on our promise of "reducing waste by 2025."
  • Recruited, hired, and trained team members and department managers, working to establish key routines and operations within all departments for setting up and opening a new store.

Grocery Manager

Woolworths Engadine
07.2021 - 10.2022
  • Zone Finalist NSW/ACT Grocery Manager of the Year 2021
  • Ensured grocery operation is in compliance with workplace standards and food safety requirements to maintain safe environment.
  • Increased customer satisfaction in Voice of Customer and generating sales by completing detailed inventory management routines and ensuring product rotation.
  • Trained the grocery team to effectively merchandise and to maintain replenishment standards in order to keep shelves stocked and well-organised for customers.
  • Completed promotional planning effectively. Identifying trends to boost sales and to minimise out of stocks while avoiding excessive inventory levels.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback. In addition to implementing a succession of leadership throughout the department in order to support individual team members growth and career pathway.
  • Enhanced store presentation through daily walks and merchandising of displays and training the team in "what good looks like" standards.
  • Proactively managed a safe environment with the Back of House and dock areas with constricted space. Used an EPJ to unload trucks (as was before driver assist and exclusion zones were implemented).
  • Supported Online department with Out of Stock routines and multi-skilling of Grocery team to assist with priority picking.

Online Manager

Woolworths Engadine
01.2019 - 07.2021
  • Zone Finalist NSW/ACT Online Manager of the Year 2020.
  • Dispatched 8 full trucks a day in addition to click and collect in store.
  • Liased across all departments to ensure consistency in complete orders. Ensuring product availability to online pickers and reduction of out of stocks.
  • Trained priority one team in order to maintain on time delivery and efficiency in optimal order and picking rates.
  • Liased with the eCom Manager to ensure correction of issues and room for improvements.
  • Ensured Safety remained paramount. As the team worked in a confined space and on a double dock in between warehouse trucks.
  • Trained team across roles within the department and ensure there was no gap in process to achieve results in timely manner.

Customer Service Manager

Woolworths Engadine
05.2020 - 12.2020
  • Successfully passed internal audit with Register investigations and the correct processes and procedures in place.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained and regularly mentored team on performance-oriented strategies and customer service techniques to ensure productivity and great customer service.
  • Implemented a strong Supervison team that followed processes and held autonomy. Resulting in enhancing the customers experience in store throughout the whole trading day.
  • Maintained strong Voice of customer scores.
  • Actively listened to customers, handled concerns quickly and escalated major issues if needed.

Customer Service Assistant Department Manager

Woolworths Engadine
06.2018 - 06.2020
  • Strived to extend my knowledge and capabilities to move into a management role.
  • Supported in achieving high levels of accuracy within the team when processing transactions which led to reduced errors and increased customer satisfaction.
  • Provided excellent customer care by responding to requests and assisting with product selection
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Answered customer questions about product availability and shipment times.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Woolworths Team Member

Woolworths Engadine
10.2010 - 06.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Certificate in Workforce Essentials -

Charles Sturt University
10-2020

Bachelor of Policing -

University of Western Sydney
07-2019

Bachelor of Arts -

University of Wollongong
Wollongong, NSW
07-2013

Skills

  • Attention to detail, multitasking, proactive problem solving and organisation
  • Customer service, engagement and community relations
  • Team leadership, development and motivation
  • Operations management and routine compliance
  • Sales planning and wage control
  • Analysising data and implementing action plan
  • Loss prevention
  • Store Merchandising and presentation

Certification

  • First Aid Certification (2025) - St Johns Ambulance Australia
  • Mental Health First Aid (2027)- HSE Global
  • Food Safety Certificate (2027)- Australian Institute of Food Safety
  • Electric Pallet Jack and Walkie Stacker Certificate (2026) - ATLAS

Timeline

Assistant Store Manager

Woolworths Woolooware Bay
02.2024 - Current

Grocery Manager

Woolworths Engadine
07.2021 - 10.2022

Customer Service Manager

Woolworths Engadine
05.2020 - 12.2020

Online Manager

Woolworths Engadine
01.2019 - 07.2021

Customer Service Assistant Department Manager

Woolworths Engadine
06.2018 - 06.2020

Woolworths Team Member

Woolworths Engadine
10.2010 - 06.2020

Certificate in Workforce Essentials -

Charles Sturt University

Bachelor of Policing -

University of Western Sydney

Bachelor of Arts -

University of Wollongong

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Ashleigh Baker