Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Ashleigh Borchert

Pascoe Vale South,VIC

Summary

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

ICU WARD CLERK

The Alfred
06.2023 - Current
  • Responsible for greeting visitors, answering phones and providing general information.
  • Ensured accuracy of all patient information entered into electronic health record system.
  • Answered inquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
  • Assisted in organizing admissions paperwork for new patients admitted to the facility.
  • Prepared discharge summaries upon completion of a patient's stay in the facility.
  • Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.

MANAGER

Kentucky Fried Chicken Franchise (KFC)
11.2019 - Current
  • Addressing customer queries, working with the in-house money trade system and explaining the refund policy as well as issuing refunds, communicating with corporate employees and giving updates on store dynamics, organising a detailed and thorough plan at the beginning of each shift, so each team member knows what's expected of them
  • Trained multiple employees during shifts teaching the appropriate protocol, language and skill set.

CUSTOMER SERVICE REPRESENTATIVE

McDonald's Franchise
08.2017 - 11.2018
  • Addressing customer queries face to face as well as money handling and delivering refunds
  • Working in a very fast paced environment while still making customer orders to a high standard and doing so in an effective manner.

Education

Bachelor - Mental Health Nursing

Victoria University
11-2024

Strathmore Secondary College
12-2020

Skills

  • Excellent communication skills
  • Reliable and dedicated
  • Administrative Support
  • Office Administration
  • Happy and confident in a professional environment
  • Quick learner
  • Excellent problem solver
  • Clerical Support

Activities

  • Netball player for Melbourne University Lightning, Essendon Netball Club, Parkville Representation Squad and St Therese's Netball Club - Through the multiple years of dedication to playing a team sport, teamwork skills have been accumulated helping to better communication skills and be quick at picking up information
  • Netball Coach at Essendon Netball Club - Volunteering as a coach and assisting with the presidential duties has allowed me to develop the skills to actively communicate with cliental of all ages further assisting with developing accurate communication skills.

References

References available upon request.

Timeline

ICU WARD CLERK

The Alfred
06.2023 - Current

MANAGER

Kentucky Fried Chicken Franchise (KFC)
11.2019 - Current

CUSTOMER SERVICE REPRESENTATIVE

McDonald's Franchise
08.2017 - 11.2018

Bachelor - Mental Health Nursing

Victoria University

Strathmore Secondary College
Ashleigh Borchert