Tahlia Shakespeare
Gherang,Australia
Summary
I am an empathetic individual, dedicated to developing my skills and building a meaningful career in Disability Support.
With experience working in busy, fast-paced environments, I have strong communication, time management, and interpersonal skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Ward Clerk
University Hospital Geelong
Geelong, Australia
- Current
- Provide friendly and professional service to a broad range of patients and visitors.
- Handled private and confidential client documents, records and information.
- Assist with patient inquiries.
- Maintain a clean and organized desk area.
- Ensure an adequate supply of patient labels in all individual files.
- Book outpatient appointments.
- Liaise with doctors, medical imaging personnel and allied health practitioners.
- Hiring wheelchairs, air mattresses, and pressure area cushions.
- Work as part of a close-knit team, and also welcome students, graduates, and casual workers.
- Problem solve
Receptionist Administrator
The Hrkac Group
Geelong, Australia
05.2011 - 06.2015
- Created multiformat client files
- Managed incoming and outgoing phone calls for multiple departments
- Worked with a team to ensure completion of daily tasks
- Collected and scanned incoming mail correspondence and uploaded to appropriate client files
- Professional letter and document writing
- Liaised with Australian Taxation Office (ATO) on behalf of clients
- Created Tax Invoices using MYOB
- Processed EFT payments, reconciled bank accounts and banked cash and cheques
Receptionist
Prestige Jayco
Geelong, Australia
04.2009 - 05.2011
- Scheduled and confirmed appointments.
- Assisted with sales inquiries where possible.
- Answered and directed incoming calls using a multi-line telephone system.
- Maintained daily calendars, ensuring the salesperson had appropriate paperwork ready.
- Processed payments and banked large sums of money.
Business Administration Trainee
Transport Accident Commission (TAC)
Melbourne/Geelong, Australia
03.2008 - 03.2009
- Sorted and distributed business correspondence
- Attended The Gordon Institute of Tafe for regular Business Administration school based training
- Handled private and confidential client records in a professional and respectful manner
Education
First Aid (including CPR) Certificate
Australia Wide First Aid
Geelong, VIC08-2025
Certificate IV - Business Administration
Gordon Institute of Tafe
Geelong, VIC03.2009
Skills
- Strong interpersonal skills
- Adhere to ethical and confidentiality standards
- Excellent communication skills
- Professional phone etiquette
- Prioritizing tasks
- Problem solving
- Data management
- Cash management
- Ability to work independently or as part of a team
Values
- Privacy
- Respect
- Honesty
- Compassion
- Commitment
- Accountability
- Resilience
- Community
Certification
- Police
- Working with Children
Timeline
Receptionist Administrator
The Hrkac Group
05.2011 - 06.2015
Receptionist
Prestige Jayco
04.2009 - 05.2011
Business Administration Trainee
Transport Accident Commission (TAC)
03.2008 - 03.2009
Ward Clerk
University Hospital Geelong
- Current
First Aid (including CPR) Certificate
Australia Wide First Aid
Certificate IV - Business Administration
Gordon Institute of Tafe