Ashleigh Dalley
BONBEACH,Victoria
Summary
Motivated Administration Officer with 15 Years years of experience offering office support in the Customer Service industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
Work History
Administrative Officer
Unified Healthcare Group
Melbourne, Victoria
04.2022 - Current
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Monitored office inventory to maintain supply levels.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Assisted in compiling monthly expense reports.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Sorted incoming mail for distribution to appropriate personnel.
Receptionist Administrator
Waydal Painting Services
Melbourne, Victoria
06.2016 - 02.2022
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Handled diverse needs for clients in-person, by phone or through email.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Received parcels, routed mail and opened packages for staff.
- Obtained and processed payments from clients for products and services.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Administrative Officer
Unified Healthcare Group
Melbour, Victoria
06.2008 - 02.2013
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Education
High School Diploma -
Cheltenham Secondary College
Cheltenham, VIC09-2005
Skills
- Data Retrieval Systems
- Document Control
- Database Management
- Training and Coaching
- Scheduling and Calendar Management
References
- Shivneil Mudalier
Service Manager– Medical Information Exchange- 0422358896
Wayne Woolard
Owner of Waydal Painting Services 0420418233
Timeline
Administrative Officer
Unified Healthcare Group
04.2022 - Current
Receptionist Administrator
Waydal Painting Services
06.2016 - 02.2022
Administrative Officer
Unified Healthcare Group
06.2008 - 02.2013
High School Diploma -
Cheltenham Secondary College
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