Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Ashleigh Dean

Summary

Proven leader in customer service, adept at problem-solving and multitasking, with a track record of enhancing operational efficiency at Canberra Labor Club Group. Excelled in staff training, improving customer satisfaction, and maintaining safety and security. Skilled in cash handling and time management, consistently achieving targets under pressure.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Costumer Service Supervisor

Campbell And George
03.2021 - Current
  • Bartending, gaming maintenance, reception, food service, balancing tills, cash handling, dealing with customers, responsible service of alcohol, responsible conduct of gambling, managing difficult customers.
  • Managing Staff - training and supervising staff. Ensuring all tasks for the day are achieved.
  • maintaining positive relationships with customers, staff and management.
  • Security- insuring myself and my staff are safe when at work when certain situations happen. eg. dealing with intoxicated patrons, fire alarms.

Gaming Attendant/Bar Supervisor

Canberra Labor Club Group
02.2016 - 03.2021
  • Bartending, reception, gaming and drink service, cash handling, food service, responsible service of alcohol, responsible conduct of gaming.
  • Reported concerns, broken machines, and out-of-order games to gaming machine technicians.
  • training staff
  • maintaining relationships with staff and patrons.



Waitress

Cootamundra Ex-serviceman's Club
06.2012 - 02.2016
  • preparation of food, waitressing, till service, cash handling, barista services, kitchen assistance, dealing with complaints, working in a team and individually.


Education

No Degree -

Cootamundra High School
Cootamundra
11-2014

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Reliable
  • able to work under pressure

Certification

NSW- Responsible service of alcohol. expiry date- 30 jun 2026

.NSW- Responsible conduct of gambling. expiry date - 30 jun 2026

NSW- Advanced Responsible conduct of gambling. expiry date- 20 jun 2026

Interests

  • spending time with family and friend trips to my parents house or dinner locally with friends
  • traveling
  • house plant care


Timeline

Costumer Service Supervisor

Campbell And George
03.2021 - Current

Gaming Attendant/Bar Supervisor

Canberra Labor Club Group
02.2016 - 03.2021

Waitress

Cootamundra Ex-serviceman's Club
06.2012 - 02.2016

No Degree -

Cootamundra High School

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Ashleigh Dean